Citlaly Ruiz
Mission
Summary
Dedicated Customer Representative, offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in front desk receptionist role. Experienced in handling high volume calls and in person inquiries while maintaining patience and empathy with every customer. Detail oriented and reliable, adept at multitasking, managing time effectively, and collaborating with team members to meet company goals. Committed turning customer concerns into positive experiences while upholding company policies and procedures. Recognized for efficiently managing inquiries and appointments, enhancing overall customer satisfaction in a fast-paced environment. Bilingual with exceptional data entry skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ubiquity
Mission, TX
07.2025 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Helped customer with setting up appointments and making reservations.
Personal Shopper
Walmart
Penitas, TX
01.2025 - 06.2025
- Help customers with their online orders.
- Required to answer phones, help customers with any order complaints and make it a lovely experience.
- Demonstrated strong organizational skills by managing multiple client orders simultaneously.
- Performed regular quality control checks of merchandise before delivery.
- Displayed excellent problem solving abilities when resolving customer complaints.
- Met or exceeded personal and department sales goals.
CNA
Mission Nursing and Rehabilitation
Mission, TX
01.2023 - 01.2024
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Prepared residents for meals and assisted with feeding.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
Education
Certification - Clinical Medical Assisting
The College of Health Care Professions
McAllen, TX02-2024
High School Diploma - undefined
Veterans Memorial High School
Mission, TX05-2022
Skills
- Customer service
- Active listening
- Time management
- Data entry
- Problem-solving
- Critical thinking
- Bilingual
- Multitasking
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Telephone Service - Efficiently handled over 98 calls daily, delivering information and service to guarantee customer satisfaction.
Certification
- OSHA
- HIPPA
- CNA
- PTC
LANGUAGES
Spanish - Bilingual
English - Bilingual
Timeline
Customer Service Representative
Ubiquity
07.2025 - Current
Personal Shopper
Walmart
01.2025 - 06.2025
CNA
Mission Nursing and Rehabilitation
01.2023 - 01.2024
High School Diploma - undefined
Veterans Memorial High School
Certification - Clinical Medical Assisting
The College of Health Care Professions