Civin Du
Austin
Summary
I am well adept at critical thinking situations, leading a team, and interacting with people of all backgrounds, cultures, and beliefs. Additionally, I am very aware of the environment around, and will adjust to situations accordingly. I can be a strong leader as well as being a good listener.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Atwoods Ranch & Home
06.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor - Biochemistry
University of Texas At Austin
Austin, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Client relations
- Microsoft outlook
- Building rapport
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Spanish
Elementary
Interests
My interests and hobbies include: volleyball, pickleball, swimming, reading, traveling, singing, and concerts/festivals
Timeline
Customer Service Representative
Atwoods Ranch & Home
06.2021 - 05.2022
Bachelor - Biochemistry
University of Texas At Austin
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