Cevan J Brown
Henderson
Summary
Compassionate Paratransit Bus Operator with extensive experience in passenger assistance and safety compliance. Known for professionalism and punctuality, consistently enhancing customer satisfaction through attentive service and effective communication.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Paratransit Bus Operator
Transdevna
Lombard, IL
01.2025 - 01.2026
- Operated paratransit vehicles while adhering to safety regulations and traffic laws.
- Assisted passengers with boarding and disembarking, ensuring comfort and safety during transit.
- Learned to navigate routes efficiently using GPS systems and maps.
- Maintained vehicle cleanliness and performed routine inspections before each shift.
- Collaborated with dispatchers to communicate delays or changes in service promptly.
- Engaged with passengers respectfully, addressing inquiries and providing assistance as needed.
- Delivered outstanding customer service experiences resulting from attentiveness to individual passenger needs while consistently exhibiting professional demeanor.
- Maximized customer satisfaction with courteous service, assisting passengers with boarding and deboarding the bus as needed.
- Ensured compliance with company policies, local regulations, and ADA requirements for transporting passengers with disabilities.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Paratransit Bus Operator
Mv Transportation Inc.
Dallas, TX
10.2022 - 12.2024
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean vehicle interior.
- Improved on-time performance by efficiently planning routes and navigating through traffic to meet tight schedules.
- Increased the efficiency of passenger pick-up operations by accurately assessing wheelchair securement needs prior to arrival at each stop.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Collaborated with dispatchers and management to promptly address customer feedback or complaints, leading to improvements in service quality and overall satisfaction levels.
Customer Service Representative Courier
Roberta Roberge - Bob Brown
Henderson, NV
01.2015 - 10.2022
- Filed Court Records, Picked Up Court Documents
- Processed UPS - FEDEX - USPS Shipments accurately, ensuring timely pick up and delivery to customer satisfaction.
- Provided Support to customers over the phone and in person.
- Utilized Software to Create Shipping Labels, Returns, Tracking, Insurance Claims on all Mail.
- Tracked delivery status and updated customers for expected delivery time.
- Built professional relationships with customers and businesses to establish trust and credibility.
- Handled receipt, storage, identification and delivery of products for clients.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Followed safety procedures and regulations to protect packages and vehicles.
- Obtained signatures for delivery documents and packages.
- Delivered packages to customer doorsteps and business offices.
- Delivered wide range of items, from documents to large parcels, showcasing versatility.
Mailroom Clerk, Customer Service, Shipping Receive
Mail Boxes Etc - Plus Mail - Jacquie Brown
Las Vegas, NV
10.2000 - 10.2015
- Sorted and distributed incoming and outgoing mail efficiently.
- Processed package shipments using tracking software and shipping systems.
- Maintained accurate records of deliveries and inventory levels.
- Assisted customers with inquiries regarding mail services and pricing options.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
- Expedited outgoing mail services, ensuring timely pickup and delivery through efficient coordination with postal carriers.
- Ensured compliance with postal regulations, adhering to proper packaging guidelines and documentation requirements for all outgoing mail shipments.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Created detailed documentation for package tracking purposes, allowing recipients to monitor the status of their shipments in real time.
- Prepared professional shipping labels using various software programs, ensuring legibility and accuracy for smooth transit of packages.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Operated postal machines, including postage meters and mail-processing machines.
- Operated postage meters, mail sealers and labeling machines.
Education
Associate of Applied Science - Electrical, Electronics And Communications Engineering
Regan Career Institute
El Monte, CA06-1993
Skills
- Patience and empathy
- Professionalism and punctuality
- Safe driving practices
- Wheelchair securement procedures
- Clean driving record
- GPS navigation
Certification
- CPR FIRST AID Training - 2025
Languages
English
Full Professional
Timeline
Paratransit Bus Operator
Transdevna
01.2025 - 01.2026
Paratransit Bus Operator
Mv Transportation Inc.
10.2022 - 12.2024
Customer Service Representative Courier
Roberta Roberge - Bob Brown
01.2015 - 10.2022
Mailroom Clerk, Customer Service, Shipping Receive
Mail Boxes Etc - Plus Mail - Jacquie Brown
10.2000 - 10.2015
Associate of Applied Science - Electrical, Electronics And Communications Engineering
Regan Career Institute