Shaquan Barley
Philadelphia,PA
Summary
Proven track record in enhancing service quality and customer satisfaction at Total Transportation Corporation, showcasing expertise in vehicle inspection and fuel-efficient driving. Demonstrated patience and empathy in resident care, significantly improving well-being and behavior management. Skilled in professional communication and punctuality, aligning with employer's high standards for excellence and community engagement.
Overview
4
4
years of professional experience
Work History
Paratransit Bus Operator
Total Transportation Corporation
06.2023 - 10.2023
- Collaborated with dispatchers and management to promptly address customer feedback or complaints, leading to improvements in service quality and overall satisfaction levels.
- Reduced operational costs by adhering to fuel-efficient driving practices and promptly reporting necessary vehicle repairs.
- Supported new employee success by serving as a mentor for trainees learning the skills necessary for effective paratransit bus operation.
- Strengthened community relations through participation in public outreach events promoting paratransit services availability and benefits to eligible residents.
Resident Care Aide
Barber National Institute - Main Campus East Enterance
05.2019 - 06.2023
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Followed nutritional plans to prepare optimal meals.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
Education
Cdl Training - Cdl Training
Smith & Solomon
Philadelphia, PACdl Training -
Pro Driving Academy
Des Moines, IA07.2024
High School Diploma -
South Philadelphia High School
Philadelphia, PA06.2014
Skills
- Vehicle inspection knowledge
- Positive Attitude and Demeanor
- Ability to follow instructions
- Patience and Empathy
Timeline
Paratransit Bus Operator
Total Transportation Corporation
06.2023 - 10.2023
Resident Care Aide
Barber National Institute - Main Campus East Enterance
05.2019 - 06.2023
Cdl Training - Cdl Training
Smith & Solomon
Cdl Training -
Pro Driving Academy
High School Diploma -
South Philadelphia High School
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