Tamir Bagby
Philadelphia,PA
Summary
Dynamic and dedicated professional with a proven track record at Easton Coach Company, excelling in safe driving practices and passenger assistance. Known for a positive attitude and exceptional customer service, I consistently ensured timely transport and high customer satisfaction, demonstrating a commitment to continuous learning and professionalism in every interaction.
Overview
5
5
years of professional experience
Work History
Paratransit Bus Operator
Easton Coach Company
04.2024 - Current
- Maximized customer satisfaction with courteous service, assisting passengers with boarding and deboarding the bus.
- Exhibited a high level of situational awareness while navigating through congested urban environments, ensuring safe passage for passengers and fellow road users alike.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Transported customers to and from Location.
- Accepted and processed fares.
- Delivered passengers to destinations safely and on time.
- Followed applicable traffic regulations and traffic laws.
- Checked condition of vehicle's tires and safety equipment to maintain systems in working order.
- Followed designated routes and schedules while operating vehicles.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Helped passengers with luggage, collected fares and politely answered questions.
- Assisted elderly and disabled passengers entering and exiting the bus.
- Remained calm and poised in emergent situations.
- Maintained excellent condition of vehicles through re-fueling and cleaning.
- Developed deep knowledge of local routes and area destinations.
- Followed predetermined routes to consistently meet targets and maintain schedules.
Customer Service Representative
Uhaul Moving And Storage
06.2022 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Shipping and Receiving Clerk
Flynn O'Hara
07.2020 - 05.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
Fire Explorer
Philadelphia Fire Department
02.2020 - 10.2021
- Exemplified dedication to the fire service by consistently attending meetings, trainings, and events, demonstrating a strong commitment to personal growth and community safety.
- Navigated challenging emergency situations with poise and professionalism, contributing to the successful resolution of incidents.
- Communicated effectively with team members during high-stress situations, fostering a supportive environment conducive to successful operations.
- Observed experienced firefighters during emergency situations, acquiring valuable firsthand knowledge on effective firefighting tactics.
Education
New Foundations Charter High School
Philadelphia 2020
Skills
- Positive attitude and demeanor
- Patience and empathy
- Professionalism and punctuality
- Safe driving practices
- Continuous learning mindset
- Vehicle inspection
- Record keeping
- Passenger assistance techniques
- Safe driving
- Punctuality
- GPS navigation
Accomplishments
- Achieved Result through effectively helping with Task.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Awards
• Janne Cohen Award -2016
• National Honor Society - 2019-2020
• Lowest Lytx score -2025
Timeline
Paratransit Bus Operator
Easton Coach Company
04.2024 - Current
Customer Service Representative
Uhaul Moving And Storage
06.2022 - 06.2023
Shipping and Receiving Clerk
Flynn O'Hara
07.2020 - 05.2022
Fire Explorer
Philadelphia Fire Department
02.2020 - 10.2021
New Foundations Charter High School
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