CJ Duhachek
Express Collectibles
Saint Jacob,IL
2
years of professional experience
Dynamic professional with expertise in customer service and technical support, honed at Express Collectibles. Proven ability to enhance customer satisfaction and streamline operations. Skilled in diagnosing and repairing gaming systems, with a strong focus on reliability and punctuality. Successfully resolved 95% of customer complaints, fostering repeat business and loyalty.
Work History
Store Clerk/Gaming Technician
11 Months- Managed inventory levels through regular stock assessments and restocking procedures.
- Oversaw janitorial operations throughout the store.
- Resolved customer complaints promptly, maintaining high satisfaction levels and repeat business.
- Assisted customers by answering questions and fulfilling requests.
- Diagnosed, repaired, and tested gaming systems to ensure optimal performance.
- Oversaw packaging and shipping operations for store products.
Tech Support Intern
1 Year 9 Months- Provided technical support to students and staff, resolving hardware and software issues efficiently.
- Assisted in troubleshooting network connectivity problems, ensuring reliable access to online resources.
- Collaborated with IT team to maintain computer lab equipment, enhancing overall functionality and performance.
- Monitored system performance, identifying potential issues proactively to minimize downtime and disruptions.
- Executed repairs on student and staff computers to ensure operational efficiency.
Cashier
4 Months- Processed customer transactions using point-of-sale system accurately and efficiently.
- Maintained service area cleanliness and organization to improve customer satisfaction.
- Supported inventory management by restocking supplies as required.
- Assisted customers with inquiries and resolved issues to promote satisfaction.
- Prepared frozen desserts with attention to quality.
Education
High School Diploma
Skills
Customer service
Patience and empathy
Cleanliness and hygiene
Reliability and punctuality
Guest relations
Shipping and packaging
Accomplishments
Repaired and sold 150 gaming consoles while employed at Express Collectibles. Managed and maintained over 200 computers, while working for Triads Tech Support Internship.
Timeline
Store Clerk/Gaming Technician
Express Collectibles
06.2025 - 05.2026Read More
Tech Support Intern
Triad High School
08.2024 - 05.2026Read More
Cashier
Dairy Queen Grill & Chill
06.2024 - 10.2024Read More
Triad Highschool
High School Diploma
Read More