CJ Jenkins
Madison,WI
Summary
Dynamic customer service agent with a proven track record at excelling in guest relations and problem-solving. Enhanced service delivery through feedback implementation, resulting in increased guest satisfaction. Skilled in cash handling and time management, fostering repeat business through personalized service communication. Committed to continuous learning and operational excellence.
Overview
2027
2027
years of professional experience
Work History
Front Desk Agent
AmericInn
Madison, WI
08.2025 - Current
- Welcomed guests, ensuring a positive first impression and seamless check-in experience.
- Managed reservations using property management system, optimizing occupancy rates and guest satisfaction.
- Provided information about local attractions and hotel amenities to enhance guest experiences.
- Resolved guest inquiries and complaints promptly, maintaining high service standards and customer loyalty.
Seasonal Worker
Target
Madison, WI
09.2024 - 12.2024
- Assisted customers with product inquiries and locating items on sales floor.
- Operated cash registers, processed transactions, and managed customer payments efficiently.
- Maintained cleanliness and organization of sales floor and stock areas to enhance shopping experience.
- Collaborated with team members to restock shelves and ensure product availability for customers.
Front Desk Agent
Concourse Hotel
Madison, WI
08.2022 - 03.2024
- Welcomed guests, ensuring a positive first impression and seamless check-in experience.
- Managed reservations using property management system, optimizing occupancy rates and guest satisfaction.
Supervisor
Pick N Save
McFarland, WI
02.2020 - 2022
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices and store policies.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
Box Office Ticket Seller
New Visions Theatre
McFarland, WI
2018 - 2020
- Processed ticket sales transactions accurately using point-of-sale systems.
- Assisted customers with inquiries about showtimes and seating options.
- Maintained organized ticketing area to enhance customer service experience.
- Collaborated with team members to ensure efficient box office operations.
Education
High School Diploma -
Oregon High School
Oregon, WI05.2020
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Listening skills
- Willing to learn and pickup new skills
Timeline
Front Desk Agent
AmericInn
08.2025 - Current
Seasonal Worker
Target
09.2024 - 12.2024
Front Desk Agent
Concourse Hotel
08.2022 - 03.2024
Supervisor
Pick N Save
02.2020 - 2022
Box Office Ticket Seller
New Visions Theatre
2018 - 2020
High School Diploma -
Oregon High School