Christopher Moore jr
Grovetown,United States
Summary
Results-driven Customer Service Representative skilled in enhancing customer satisfaction and efficiently resolving issues. Experienced in multitasking and conflict resolution, contributing to a significant reduction in escalated complaints. Demonstrated leadership through training staff and promoting team collaboration to elevate service delivery. Committed to continuous improvement and delivering service that fosters customer loyalty.
Overview
6
6
years of professional experience
Work History
Customer service representative
Walmart
Grovetown, United States
11.2021 - Current
- Integrity (trusted with large cash amounts)
- Customer service
- Resolved customer complaints using effective problem-solving techniques, reducing escalated issues by 30%.
- Developed and maintained comprehensive knowledge base of products and services to assist customers and enhance service delivery.
- Trained new staff on service protocols and best practices, ensuring consistency in customer interactions.
- Collaborated with team members to streamline communication processes, enhancing overall team productivity.
- Demonstrated multitasking by balancing various responsibilities to ensure smooth operations.
- Took on a leadership role to motivate and support team efforts.
Lube Technician
Moetive Auto sales
Grovetown, Georgia
02.2021 - 09.2021
- Performed oil changes and fluid replacements for diverse vehicle models, ensuring optimal engine performance.
- Conducted oil changes and fluid replacements for various vehicle models.
- Guided customers in understanding vehicle maintenance needs and available services, enhancing customer satisfaction.
- Utilized various power tools for maintenance tasks.
Education
High School Diploma -
Grovetown high school
Grovetown, United StatesAugusta technical college
Augusta, United StatesSkills
- Customer satisfaction
- Sales techniques
- Product knowledge
- Problem-solving
- Conflict resolution
- Training and development
- Team collaboration
- Communication
- Integrity
- Multitasking
- Adaptability
- Power tool experience
Timeline
Customer service representative
Walmart
11.2021 - Current
Lube Technician
Moetive Auto sales
02.2021 - 09.2021
High School Diploma -
Grovetown high school
Augusta technical college