Carol CJ Hardwick

• Developed innovative solutions that improved team performance and outcomes.
• Collaborated with diverse coworkers to achieve product goals and resolve issues efficiently.
• Worked alongside cross-functional teams to fulfill organizational objectives.
• Ensured compliance with Joint Commission, Texas Health and Human Services, and Disability Rights Texas.
• Conducted training on hospital performance initiatives, including outcome measures and safety protocols, to enhance staff competency.
• Achieved top ranking among 132 facilities for implementation of safety strategies.
• Led M.O.M. initiative, fostering leader accountability for core measure improvement.
• Presented quality metrics and training to medical executive team monthly.

• Managed overall operations of the hospice company, focusing on quality patient care and efficient resource use.
• Coordinated program operations to ensure seamless delivery of high-quality care and support for patients and families.
• Monitored quality assurance, revenue, expenses, and census goals across all departments.
• Achieved goals for controllable expenses at each site.

Improved overall staffing retention by 25-30%.

• Maintained regulatory compliance, achieving accreditation with Joint Commission.
• Documented key achievements that contributed to organizational growth and success.
• Devoted to giving each family a gift when they need it most. Committed to excellence and compassionate core values.
• Opportunity to lead six licenses in the Greater Houston.

• Led marketing and engagement operations for Texas market, enhancing outreach in Dallas Fort Worth and Houston regions.
• Initiated clinical and business development model using lean methodology for Dallas Fort Worth and Houston.
• Managed administrative operations within leading medical management organization in healthcare services.

Directed agency operations to ensure regulatory compliance and quality outcomes across all activities.

• Developed quarterly engagement forums to foster communication and collaboration among customers, employees, and physicians.
• Established partnership between Texas Care Center and USMM Visiting Physicians Association.
• Promoted employee excellence program to enhance higher education enrollment among site staff.
• Trained and mentored staff on administrative best practices, improving system utilization and operational effectiveness.

• Achieved business volume and community partnership metric goals on monthly, quarterly, and annual basis.
• Established national partnership with Bright Star Care, significantly expanding personal care network.
• Delivered impactful presentations and promotional services to healthcare providers and hospital systems.
• Collaborated cross-functionally with business development teams to enhance outreach efforts.
• Partnered with community organizations to integrate Medicaid resources into service offerings.
• Maintained compliance through root cause analysis and implementation of effective solutions.
• Reviewed Medicare/Medicaid documentation to ensure prompt payment processing.
• Provided high-quality hospice care to terminally ill patients and families in Fort Worth, TX.

• Directed care management for 15 clinics and 3 ambulatory specialty centers within JPS healthcare system.
• Led multidisciplinary team of 52 personnel across 14 clinics, enhancing care delivery.
• Implemented outpatient case management programs across Tarrant County clinics to enhance patient support.
• Reduced readmission rates through targeted case management strategies and established voucher resource center for drug coverage.
• Developed collaborative initiatives for seamless transitions of care between inpatient and outpatient settings.
• Oversaw data collection and utilization outcomes for inpatient/outpatient case management, driving informed decision-making.
• Achieved regulatory compliance across all care management activities without exception.

• Spearheaded client management team in developing strategies that increased program revenue and sales.
• Directed Medicare Advantage offerings for diverse clients, including private and public entities.
• Led financial discussions and account setups for new and renewing contracts.
• Ensured regulatory compliance across all operational facets.
• Provided insights to hospital case management to enhance care coordination and metric outcomes.
• Engaged stakeholders with analytics to support Cigna's health advocacy initiatives.
• Endorsed educational tools that promoted savings through preventive care programs.
• Demonstrated market capabilities for West Tennessee territory effectively.

• Promoted to lead multi-discipline care management across four hospital locations, including hospice, home care, and oncology.
• Directed inpatient and outpatient case management ensuring comprehensive patient care.
• Developed and implemented conditions of participation aligned with corporate standards and goals.
• Facilitated diversity and inclusion initiatives, resulting in 98% approval rate among staff and patients.

Oversaw coordination of chronic condition management, utilization management, and case management to ensure integrated patient care.

• Presented monthly data analysis and key metric interpretations to Chief Nursing Officer.
• Advised leadership on integrated teams combining case managers, social workers, chaplains, and volunteers.
• Created programs to enhance audit performance for JCAHO, ACHC, and quality leadership.