Summary
Work History
Education
Skills
Timeline
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C'Kala Evans

C'Kala Evans

Atlanta,GEORGIA

Summary

Hello! My name is C'Kala Evans. I am a enthusiastic training candidate successful at developing training plans and supplementary materials to help team members to excel. I am also organized and dependable at managing multiple priorities with a positive attitude. Furthermore, I am proficient at hosting, cashiering and customer service.

Work History

Trainer Lead

Chick Fil A
  • Improved employee performance by designing and implementing effective training.
  • Enhanced trainee engagement through hands-on activities.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.

Hostess

Mary Macs Tea Room
  • Cross-trained to handle different restaurant roles, including bar, kitchen, and to-go stations
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Cashier

Wendy's
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Customer Service/ Cashier

NRG
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
  • Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
  • Properly verified customer identification for alcohol


Education

High School Diploma -

Houston Academy For Int. Studies
Houston, TX
05.2021

Skills

  • Knows how to use Microsoft and Excel
  • Credit and cash transaction
  • Customer greeting
  • New Hire Training
  • Food Handling
  • Multi-Line Telephone Systems

Timeline

Trainer Lead

Chick Fil A

Hostess

Mary Macs Tea Room

Cashier

Wendy's

Customer Service/ Cashier

NRG

High School Diploma -

Houston Academy For Int. Studies

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C'Kala Evans