Clae Crawley
Flemington,NJ
Summary
Communicative customer service professional known for having exceptional customer relation and problem solving skills. Gifted at working with all types of customers. Looking for a Career where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Associate
Kohl's
Flemington
12.2020 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Counted and balanced cashier drawers.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Mentored new employees on procedures and policies to maximize team performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Strengthened customer retention by offering discount options.
- Developed strong relationships to encourage repeat business with customers by providing personalized assistance and support.
- Prevented key account losses by researching discrepancies and correcting problems.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Made outbound calls to obtain account information.
- Educated customers on special pricing opportunities and company offerings.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Repair Technician
DroneZone Nj
Flemington, NJ
03.2020 - 12.2021
- Examined machines and equipment to diagnose or make repairs.
- Read and understood diagrams and schematics to accurately perform repairs.
- Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Tested repaired products for proper operation prior to returning them to customers.
- Maintained accurate inventory records of spare parts used in repairing computers or other electronic equipment.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Provided exceptional customer service to ensure customer satisfaction.
- Communicated with customer about the status of their services
- Updated databases with new and modified customer data.
Education
FAA Remote Pilot Certificate - Unmanned Aircraft Systems
Pilot Institute
Prescott, AZ06-2023
GED -
HCESC Adult Literacy Programs
Flemington, NJ12.2021
Skills
- Positive and Professional
- Problem-Solving Abilities
- Critical Thinking
- Customer Relationship Management (CRM)
- Conflict Resolution
- Inbound and Outbound Calling
- Fraud Detection
- Cash Handling
- Payment Processing
- Computer Proficiency
- High-Energy Attitude
- Building Rapport
- Prioritization
- Customer Service
- Equipment Inspection
- System Testing
- Equipment Repair
- Invoice Verification
- Service Documentation
- Mechanical Skills
- Troubleshooting and Diagnostics
Certification
FAA Remote Pilot Certificate
Timeline
Retail Associate
Kohl's
12.2020 - Current
Repair Technician
DroneZone Nj
03.2020 - 12.2021
FAA Remote Pilot Certificate - Unmanned Aircraft Systems
Pilot Institute
GED -
HCESC Adult Literacy Programs