Clair Hugo
Human Resources Professional
Austin,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Corporate Partnerships Lead
Ceremony Spa
02.2024 - Current
- Develop strategic partnerships to drive business growth, offering tailored wellness packages for corporate businesses and their employees
- Negotiate partnership agreements, generating a consistent pipeline of corporate clients and increasing spa bookings
- Collaborate with marketing teams to create promotional materials and campaigns targeting corporate clients, enhancing brand visibility and engagement
- Organize on-site wellness events, such as chair massages and wellness workshops, to introduce spa services and foster client relationships
- Manage corporate account relationships, ensuring high client satisfaction through personalized services and effective communication
- Track and analyze partnership performance, identifying growth opportunities and optimizing client retention strategies with strong relationship building
People Operations Manager
Salient Systems
05.2023 - 08.2023
- Streamlined onboarding, reducing the timeline by 50% and ensuring a smooth transition for new hires
- Founded Salient's first employee engagement committee, fostering collaboration on culture, DEI initiatives, and recognition
- Managed full-cycle performance evaluations, using data to identify improvements, create action plans, and support strategic decisions
- Led workplace investigations with legal and management teams, resolving complex employee relations issues
- Coordinated compensation adjustments and new hire offers, working closely with executives and accounting
- Managed immigration sponsorships (H-1B), handling wage documentation, filing LCAs, and liaising with USCIS
- Administered PIPs and terminations, conducting exit interviews with empathy while ensuring policy compliance
People Operations Generalist
Salient Systems
10.2022 - 05.2023
- Managed bi-weekly payroll for 140+ employees, ensuring accuracy and compliance with federal and multi-state regulations in collaboration with accounting.
- Advised employees on HR inquiries related to benefits, including open enrollment and qualifying life events
- Created SOPs for onboarding and payroll to streamline training and development
- Led new hire orientation, providing key information on company policies, procedures, and culture.
- Ensured compliance with tax withholding, unemployment insurance, and labor law updates.
- Conducted 30/60/90 day check-ins for new hires, supporting their integration and tracking performance
Onboarding Specialist
Honor Technology
01.2021 - 10.2022
- Streamlined onboarding and agency transition process for Florida and Illinois markets, integrating employee acquisition into the Honor platform
- Analyzed operational procedures within Honor's scope of care to identify workflow issues facilitating improvements for enhance efficiency
- Established foundations for ongoing implementation creation, process mapping and project tracking to Client Management team
- Organized project management for implementation associate team and created daily plans of streamlined processes
- Acted as a point of contact for new hires; addressing questions, concerns and providing support throughout their agency transition
- Completed I9s, new hire paperwork, background checks, drug tests and caregiver training according to state regulations
Human Resources Associate
Honor Technology
02.2019 - 12.2021
- Provided daily HR support to over 1,000 caregivers nationwide, resolving payroll, benefits, compliance, leave, and workers' compensation issues via ticketing system
- Managed unemployment claims and disability insurance applications for California employees, ensuring compliance with state regulations
- Led COVID-19 protocol development with legal counsel, training HR and Escalations teams to follow CDC guidelines in home caregiving settings
- Resolved escalations with Client Managers and support teams, addressing PIPs, employee coaching, and terminations
- Developed Texas Annual Training for HR, ensuring state compliance and improving employee skills and pay adjustments
Talent Acquisition Manager
Capital Acquisitions - Cydcor
07.2013 - 06.2017
- Conducted high level recruiting for technology and telecommunication direct sales teams
- Trained and mentored recruiters in Dallas, Houston, Kansas City and Austin markets in conducting preliminary and final round interviews
- Initiated into a national top performing recruiter committee, assisting in organization of nationwide meetings and recruiting conferences
- Facilitated weekly and monthly meetings regarding personal and professional development, and managing a growth mindset creating empowerment and goal achievement within recruitment team
- Oversaw sales onboarding, new hire orientation and commission-based payroll administration
Education
Bachelor of Arts - Mass Communications
Texas State University
San Marcos, TX 05.2001 -
Skills
Employee Relations
Onboarding
Culture and DEI Initiatives
Compliance
Payroll Management
Benefits Administration
Offboarding
Performance Management
MS Office Suite & Google Suite
Business Development
Additional Information
Software and Programs
Paylocity, ADP, Gusto, Paychex, Sequoia, Wex, American Benefits Administrators, Greenhouse, Lever, CultureAmp, Empower, Lumity, Applicant Tracking Systems, HRIS, Linkedin Recruiting, LinkedIn Sales Navigator, Apollo.io, Outreach.io, Salesloft, Hubspot, Canva Pro, Salesforce, Clearbit
Timeline
Corporate Partnerships Lead
Ceremony Spa
02.2024 - Current
People Operations Manager
Salient Systems
05.2023 - 08.2023
People Operations Generalist
Salient Systems
10.2022 - 05.2023
Onboarding Specialist
Honor Technology
01.2021 - 10.2022
Human Resources Associate
Honor Technology
02.2019 - 12.2021
Talent Acquisition Manager
Capital Acquisitions - Cydcor
07.2013 - 06.2017
Bachelor of Arts - Mass Communications
Texas State University
05.2001 -