Clair Hugo
Summary
Onboarding and client experience professional with a background in wellness and spa operations. Leveraging my tenured experience in Human Resources.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Wellness Coordinator
Evolve Cryo + Wellness
Austin, Texas
09.2025 - 08.2026
- Developed onboarding training that increased new hire confidence and consistency across teams.
- Cultivated lasting client relationships through personalized wellness programs, contributing to a 30% increase in memberships across holistic and integrative health modalities.
- Led daily spa operations including training and workflow improvements that elevated team efficiency and client satisfaction by.
Spa Coordinator
Ceremony Social Spa
Austin, TX
01.2024 - 09.2025
- Implemented a client feedback process that generated actionable insights, helping refine services and elevate the overall client experience raising sales by 120%.
- Guided clients through personalized wellness journeys with education on contrast therapy benefits, body and energy work.
- Delivered support by addressing inquiries, building client retention, and connecting individuals with services aligned to their wellness goals.
Human Resources Manager
Salient Systems
Austin, TX
10.2022 - 08.2023
- Built the company's onboarding program from the ground up, cutting the onboarding timeline by 50% and improving new hire integration.
- Founded Salient's first employee engagement committee, driving initiatives around culture, recognition, and team events.
- Led workplace investigations in collaboration with legal and management teams, resolving employee relations issues
- Coordinated compensation adjustments and new hire offers, partnering closely with executive leadership and accounting.
Onboarding Specialist | HR Associate
Honor Technology
Austin, TX
02.2019 - 10.2022
- Onboarded 1,000+ caregivers nationwide, ensuring compliance with payroll, benefits, and regulatory requirements.
- Partnered cross-functionally with teams to streamline caregiver onboarding workflows, reducing time-to-hire and improving candidate experience.
- Co-developed COVID-19 safety protocols with legal counsel, improving employee and patient safety across the organization.
- Created and implemented the Texas Annual Caregiver Training program, enhancing workforce skills and managing compliance risk.
Education
Bachelor of Arts - Mass Communication
Texas State University
San Marcos, TX05-2011
Skills
- Onboarding Expertise
- Strong Interpersonal Skills
- Client Relationship Management
- Solution Oriented
- Operational Efficiency
- Workflow Automation
Affiliations
- Freelance HR Consultant, Sept 2023 - present
- Pet and House Sitting Business, May 2025 - present
- Front Desk Sales Associate | BODYBAR Pilates, June 2025 - present
- Volunteer | ATX Free Fridge Project, May 2024 - present
Certification
- Reiki Master Level | Usui Shiki Ryoho - June 2025
- HIPAA American Health Training - 2019
Technical Skills
ADP Workforce Now, ADP TotalSource, Paylocity, Gusto, Paychex, Greenhouse, Lever, Sequoia, Wex, American Benefits Administrators, CultureAmp, Empower, Lumity, UGKPro, Boulevard, Booker, MindBody, Mariana Tek, ClassPass, BrandBot CRM, Xplorer, EHR Systems, Salesforce, Zendesk, LinkedIn Sales Navigator, Salesloft, Outreach, SalesCaptain, Confluence, Notion, Jira, Asana, Slack, Zoom, Circle, Atlassian, Guru, DocuSign, Adobe, Microsoft Office, Google Suite
Timeline
Wellness Coordinator
Evolve Cryo + Wellness
09.2025 - 08.2026
Spa Coordinator
Ceremony Social Spa
01.2024 - 09.2025
Human Resources Manager
Salient Systems
10.2022 - 08.2023
Onboarding Specialist | HR Associate
Honor Technology
02.2019 - 10.2022
Bachelor of Arts - Mass Communication
Texas State University