Claira Rodriguez
Bronx,NY
Summary
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
18
18
years of professional experience
Work History
House Keeper
Lady House Keeping
Jacksonville, FL
09.2021 - 05.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Airplane Cleaner
Air-Ground Logistics, Inc
Jacksonville, FL
09.2021 - 11.2021
- Cleaned and sanitized bathroom's and main cabin according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Cleaned windows, mirrors and other surfaces to maintain professional appearance.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Vacuumed and shampooed carpets.
Baby Sitter
Jasmine Williams
Bronx, NY
10.2019 - 03.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Human Resources Assistant
D’clase Manufacturing Inc.
Dominican Republic
01.2013 - 12.2017
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
Customer Service Representative
Tricom Telecommunications
Dominican Republic
03.2005 - 06.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor Of Administrative Studies - Administrative Assistance And Secretarial Science
Universidad Tecnologica De Santiago-Utesa
Dominican RepublicDiploma -
Colegio Utesiano ( Cuei-Utesa)
Dominican Republic05.1999
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Customer service-focused
- Excellent oral and written communication
- Fluent in Spanish
- Professional and Courteous
- Guest Service and Support
Timeline
House Keeper
Lady House Keeping
09.2021 - 05.2023
Airplane Cleaner
Air-Ground Logistics, Inc
09.2021 - 11.2021
Baby Sitter
Jasmine Williams
10.2019 - 03.2021
Human Resources Assistant
D’clase Manufacturing Inc.
01.2013 - 12.2017
Customer Service Representative
Tricom Telecommunications
03.2005 - 06.2008
Bachelor Of Administrative Studies - Administrative Assistance And Secretarial Science
Universidad Tecnologica De Santiago-Utesa
Diploma -
Colegio Utesiano ( Cuei-Utesa)