Summary
Overview
Work History
Education
Skills
Timeline
Generic
CLAIRANNE GRAHAM

CLAIRANNE GRAHAM

Sugar Hill,GA

Summary

Clairanne is a high-performing, strategic-thinking professional with more than 10 years experience in the travel industry. Exceedingly skilled at relationship-building with exceptional interpersonal communication skills. Talented at assessing needs, generating options, and implementing solutions in collaboration with clients and business partners. Self-Motivator who thinks outside the box and looks for more challenges and can easily adapt to new situations and working environment. Establishes relationships with clients by providing excellent customer service designed to WOW and delight customers to go beyond simple customer satisfaction. Passionate about learning new things and sharing experiences, now seeking a new role to challenge, utilize, and contribute areas of expertise.

Overview

25
25
years of professional experience

Work History

Agency Owner

Can't Stop Trippin
01.2017 - Current
  • Supervised all agency activities to promote proper planning, coordination and organization.
  • Developed promotional plans and customer acquisition strategies and realized 40% jump in new business within one year.
  • Tracked and evaluated financial performance in order to make proactive adjustments to business plans.
  • Assessed customer needs and developed individualized solutions delivering personalized itineraries for both intimate and large group travel.

Nationally Ranked Travel Agent/Senior Sales Manager

Expedia CruiseShipCenters
06.2015 - 01.2017
  • Achieved $1M plus in sales by skillfully managing relationships and proactive sales approaches.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Organized promotional events and interacted with community to increase sales volume.
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.

Executive Member of School Board Council

Volunteer Work
04.2004 - 06.2015
  • Developed and implemented fundraising approaches, raising over $50k in 1 year.
  • Contributed time, suggestions and resources to support student organizations.
  • Recruited new parent volunteers and organized workload to cover demand.
  • Promoted student development and engagement by helping organize special activities.

Senior Project Development Manager

Equifax
11.1998 - 04.2004
  • Led key projects while managing timelines and meeting deadlines within budgetary limits.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Reported regularly to managers on project budget, progress and technical problems.

Education

Bachelor of Science - Management Information Systems

University of South Florida
Tampa, FL
08.1998

Skills

  • Driven and Determined
  • Negotiation and Persuasion
  • Sales Tracking
  • Promotional Events
  • Focus and Follow-Through
  • Problem Anticipation and Resolution
  • Verbal and Written Communication
  • Business Management and Development
  • Leadership and People Development
  • Cold calling

Timeline

Agency Owner

Can't Stop Trippin
01.2017 - Current

Nationally Ranked Travel Agent/Senior Sales Manager

Expedia CruiseShipCenters
06.2015 - 01.2017

Executive Member of School Board Council

Volunteer Work
04.2004 - 06.2015

Senior Project Development Manager

Equifax
11.1998 - 04.2004

Bachelor of Science - Management Information Systems

University of South Florida
CLAIRANNE GRAHAM