Claire Badman
H&M Company USAInc
Duncannon,PA
2027
years of professional experience
Dynamic retail professional with extensive experience at H&M Company USA Inc., excelling in customer service and teamwork. Proven track record in training staff and enhancing operational efficiency, leading to improved sales performance. Skilled in cash handling and problem-solving, fostering a positive shopping experience while maintaining high standards of store organization.
Diligent manager with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Work History
Part Time Sales Associate
5 Years 2 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Department Supervisor
5 Years 2 Months- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Oversaw daily operational performance of team.
- Managed team of 10+ employees, delegated tasks and held each employee accountable for completing assignments.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
- Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
Department Manager
- Led department operations to support sales goals, customer service, and store presentation
- Trained associates on selling techniques, product knowledge, and daily floor standards
- Monitored inventory flow, stock replenishment, and merchandise organization for accuracy
- Coordinated schedules and task assignments to maintain coverage across shifts
- Maintained visual merchandising standards aligned with brand guidelines and seasonal changes
- Reviewed sales results and adjusted floor priorities to improve department performance
- Resolved customer concerns promptly while supporting positive shopping experiences
- Supported opening and closing procedures, ensuring daily readiness and compliance
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Maintained and owned our hiring processes ensuring the most positive outcome for our store
Shift Leader
5 Years 3 Months- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Education
Bachelor of Arts - Art Education
- ceramics club Member
High School Diploma
- Honor Roll 2018,2019,2020,2021
- Awarded excellences in ceramics and fine art
- Millersville presidential Scholarship Recipient
- GPA 3.98
- Extracurricular Activities:
- ceramics club
- track and field
- girls run the world feminist group
- National art honors society Member, treasure, secretary, vice president, president
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Interests
Drawing and Painting
tattooing
ceramics
Outdoor Recreation
Hiking
Enjoy hobbies that combine physical activity with outdoor exploration.
Gym Workouts
Yoga
Passionate about balancing physical health with mental and emotional wellness.
Backpacking and Hiking
Road Trips
Volunteering for community initiatives to give back to local communities and make a positive impact.
Documenting and sharing travel experiences.
Adventure Travel
I enjoy helping others and giving back to the community.
Timeline
Part Time Sales Associate
H&M Company USAInc
08.2021 - CurrentRead More
Department Supervisor
H&M Company USAInc
08.2021 - CurrentRead More
Shift Leader
Bells Delites
05.2018 - 08.2023Read More
Octorara
High School Diploma
Read More
Millersville University of Pennsylvania
Bachelor of Arts from Art Education
Read More
Department Manager
H&M Company USAInc
2025 - 07.2025Read More