Claire Baeskens
Foothill Ranch,CA
Summary
Friendly and dependable professional with 25+ years of customer service and guest-facing experience. I enjoy helping people, paying attention to their individual needs, and creating a positive experience. My background in airline service, aquatics, and hospitality has taught me to stay calm under pressure, work well with others, and be someone people can count on.
Overview
26
26
years of professional experience
Work History
Inflight Crewmember
Jetblue Airways Corp
Long Island City, NY
03.2011 - Current
- Safety & Security: Conduct per-flight briefings and cabin checks, demonstrate emergency safety procedures, manage onboard emergencies, and secure the cabin.
- Customer Service: Welcome customers, assist with boarding, serve complimentary snacks and drinks, and answer passenger questions with a friendly demeanor.
- Operations: Handle flexible schedules, including working holidays, weekends, and irregular hours across a 24-hour operation.
Level 5 Associate
In-N-Out Burger Store 45
Upland, CA
03.2006 - 03.2012
- Delivered exceptional customer service in fast-paced environment.
- Assisted in training new associates on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Operated kitchen equipment efficiently while adhering to safety protocols.
Video Coordinator - Panther Football
Chaffey College
Rancho Cucamonga, CA
06.2000 - 12.2010
- Captured practices and games from multiple angles (sideline and end zones) using elevated lifts and specialized camera setups to enhance coaching insights.
- Film Breakdown: Upload practice film, game film, and opponent game film into computer. Edit and tag video data (offense, defense, and special teams) using DVSport software.
- Assist Coaches: Proving game film for players, building defensive scouting reports, defensive preparations for practice and game day, and provide game film and player development for four year college recruiters.
- Staff Management: Train and oversee student workers who assist with daily video capture and setup.
Red Cross Certified Water Safety Instructor
Chaffey College
Rancho Cucamonga, CA
06.2006 - 08.2010
- Teach Swim Classes: Instruct participants in programs ranging from Parent and Child Aquatics to Learn-to-Swim levels and adult swimming.
- Plan Lessons: Create organized lesson plans and evaluate student progress and skill performance.
- Ensure Safety: Maintain a safe pool environment, enforce facility rules, and respond to water emergencies.
- Maintain Records: Track student attendance, complete skill achievement reports, and communicate progress to participants or parents.
Aquatics Director - Holcomb Valley Scout Camp
Boy Scouts of America - Mount Baldy Council
Big Bear, CA
06.2003 - 08.2005
- Safety Management: Enforce Scouting America Safe Swim Defense and Safety Afloat guidelines, ensure every participant takes a proper swim classification test before participating in pool activities.
- Staff Management: Hire, train, schedule, and evaluate lifeguards and program instructors.
- Program Delivery: Direct merit badges (like Lifesaving, Swimming), instructional swimming, and pool activities.
- Facility & Equipment Upkeep: Maintain daily cleanliness and chemical balance of camp pool, and perform equipment inventories.
Red Cross Certified Water Safety Instructor
Chaffey College
Rancho Cucamonga, CA
06.2000 - 08.2002
- Teach Swim Classes: Instruct participants in programs ranging from Parent and Child Aquatics to Learn-to-Swim levels and adult swimming.
- Plan Lessons: Create organized lesson plans and evaluate student progress and skill performance.
- Ensure Safety: Maintain a safe pool environment, enforce facility rules, and respond to water emergencies.
- Maintain Records: Track students attendance, complete skill achievement reports, and communicate progress to participants and parents.
Education
High School Diploma -
Pomona Catholic High School
Pomona, CA05-1996
No Degree - General Studies
Chaffey College
Rancho Cucamonga, CASkills
- Safety & Compliance
- Guest & Customer Service
- Emergency management
- Problem Solving
- Conflict Resolution
- Time Management
- Teamwork
- Cultural Awareness
- Commitment to Excellence
- Positive Attitude
Timeline
Inflight Crewmember
Jetblue Airways Corp
03.2011 - Current
Red Cross Certified Water Safety Instructor
Chaffey College
06.2006 - 08.2010
Level 5 Associate
In-N-Out Burger Store 45
03.2006 - 03.2012
Aquatics Director - Holcomb Valley Scout Camp
Boy Scouts of America - Mount Baldy Council
06.2003 - 08.2005
Video Coordinator - Panther Football
Chaffey College
06.2000 - 12.2010
Red Cross Certified Water Safety Instructor
Chaffey College
06.2000 - 08.2002
No Degree - General Studies
Chaffey College
High School Diploma -
Pomona Catholic High School