Claire Bailey
Redmond,OR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the coffee industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Sisters Coffee Company
05.2021 - Current
- Maintained excellent quality during peak service
- Prepared traditional drinks such as cappuccinos, lattes, and cortados.
- Obtained a surplus of industry and shop specific information to share with guests.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders and process payments.
Outdoor Adventure Lead
California Baptist University
01.2022 - 04.2023
- Trained in a variety of wilderness survival skills, and gained certification in CPR and WFA (Wilderness First Aid).
- Assisted with adventure trip preparation by performing safety checks on gear, preparing food and planning routes.
- Guided groups of up 32 students on scheduled trips.
- Built personal relationships with students to promote positive experiences.
Student Services Counselor
Grand Canyon Education
03.2021 - 06.2021
- Directly assisted recruitment counselors for Grand Canyon Education.
- Made phone calls to prospective students, and walked them through the application process.
- Notated phone calls, updated internal systems, scheduled appointments.
- Utilized Excel, Word, and Powerpoint extensively.
Barista
Three Peaks Coffee
03.2020 - 12.2020
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled drive-thru line and customers with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Packaged bagels, muffins and other food items for customer purchase.
- Cleaned counters, machines, and utensils daily.
Barista
Honey & Pine
09.2018 - 04.2019
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled drive-thru line and customers with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Packaged bagels, muffins and other food items for customer purchase.
- Cleaned counters, machines, and utensils daily.
Manager’s Assistant
Salon Bliss
04.2017 - 04.2018
- Deep cleaned entire salon weekly.
- Took inventory & prepped orders.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
Bachelor of Arts - Psychology
California Baptist University
Riverside, CA08.2023
Highschool Diploma -
Central Christian School
Redmond, OR06.2019
Skills
- Wide variety of experience in customer service and communication with clientele
- Familiar with leadership and management roles
- Adaptive and Creative
- Keen organizational skills
Certification
- WFA - Wilderness First Aid
- California Food Handler's Certification
- Oregon Food Handler's Certification
- OLCC Permit
- CPR Certification
Timeline
Outdoor Adventure Lead
California Baptist University
01.2022 - 04.2023
Barista
Sisters Coffee Company
05.2021 - Current
Student Services Counselor
Grand Canyon Education
03.2021 - 06.2021
Barista
Three Peaks Coffee
03.2020 - 12.2020
Barista
Honey & Pine
09.2018 - 04.2019
Manager’s Assistant
Salon Bliss
04.2017 - 04.2018
Bachelor of Arts - Psychology
California Baptist University
Highschool Diploma -
Central Christian School
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