CLAIRE CAMPO
Ferndale,WA
Overview
5
5
years of professional experience
Work History
CORPORATE TRAINER
VSP GLOBAL
Ferndale, WA
01.2023 - 01.2025
- Developed and implemented customer service training via Teams classroom presentations and Articulate 360 e-learning modules
- Lead projects to expand training curriculum, enhancing employee skills and adapting to changing training needs
- Published and maintained knowledge articles in Salesforce database for easy access and reference
QUALITY ASSURANCE SPECIALIST
VSP GLOBAL
Ferndale, WA
01.2020 - 01.2023
- Developed and implemented the first quality assurance program for Optics customer service at VSP Optics
- Provided regular performance feedback to agents through call audit scoring, error coaching, and schedule adherence review
- Identified agent training needs and collaborated with customer service leadership to provide appropriate training support
WORKSHOP TEACHER & VOLUNTEER MENDER
RAGFINERY
Bellingham, WA
01.2022 - Current
- Teach mending skills workshops to support Ragfinery's mission to reduce textile waste
- Mend customer garments on a volunteer basis
Timeline
CORPORATE TRAINER
VSP GLOBAL
01.2023 - 01.2025
WORKSHOP TEACHER & VOLUNTEER MENDER
RAGFINERY
01.2022 - Current
QUALITY ASSURANCE SPECIALIST
VSP GLOBAL
01.2020 - 01.2023