CLAIRE CAMPO
Ferndale,WA
Overview
5
5
years of professional experience
Work History
CORPORATE TRAINER
VSP GLOBAL
Ferndale, WA
01.2023 - 01.2025
- Developed and implemented customer service training via Teams classroom presentations and Articulate 360 e-learning modules
- Lead projects to expand training curriculum, enhancing employee skills and adapting to changing training needs
- Published and maintained knowledge articles in Salesforce database for easy access and reference
QUALITY ASSURANCE SPECIALIST
VSP GLOBAL
Ferndale, WA
01.2020 - 01.2023
- Developed and implemented the first quality assurance program for Optics customer service at VSP Optics
- Provided regular performance feedback to agents through call audit scoring, error coaching, and schedule adherence review
- Identified agent training needs and collaborated with customer service leadership to provide appropriate training support
WORKSHOP TEACHER & VOLUNTEER MENDER
RAGFINERY
Bellingham, WA
01.2022 - Current
- Teach mending skills workshops to support Ragfinery's mission to reduce textile waste
- Mend customer garments on a volunteer basis
Timeline
CORPORATE TRAINER
VSP GLOBAL
01.2023 - 01.2025
WORKSHOP TEACHER & VOLUNTEER MENDER
RAGFINERY
01.2022 - Current
QUALITY ASSURANCE SPECIALIST
VSP GLOBAL
01.2020 - 01.2023
Similar Profiles
Cindy StainCindy Stain
Optical Sales Associate at VSP GlobalOptical Sales Associate at VSP Global
Keith AndrewsKeith Andrews
Shipping and Receiving/ Edger at VSP GlobalShipping and Receiving/ Edger at VSP Global
JENNIFER TAYLORJENNIFER TAYLOR
On-Site Clinic Manager at VSP GlobalOn-Site Clinic Manager at VSP Global
Elizabeth CoxElizabeth Cox
Teacher's Assistant at Cascadia Elementary SchoolTeacher's Assistant at Cascadia Elementary School
Elish MurrayElish Murray
Medical Receptionist at WA CardiologyMedical Receptionist at WA Cardiology