Claire Cheatham

• Greeting customers with a friendly, welcoming attitude and providing personalized service.
• Provided exceptional customer service by engaging customers and addressing inquiries promptly.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Prepared high-quality beverages following standardized recipes and customer preferences.

• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Oversaw waitlist management, minimizing guest wait times during peak hours.

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• Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
• Coordinated large parties and events, ensuring seamless service from arrival through departure.