Claire Ellinwood
Truckee,CA
Summary
Highly motivated and results-oriented Operations Management professional with 7+ years of experience in the property management industry. Proven success in exceeding revenue goals, building strong client relationships, and leading high-performing teams. Skilled in property operations, new client sales, SaaS implementations, and strategic marketing initiatives.
Overview
7
7
years of professional experience
Work History
Head of Operations
Agate Bay Realty
06.2020 - Current
- Managed 75 year-round rentals, including short-term and long-term leases, from check-in to check-out
- Led a team of 15+ property care staff, achieving daily and annual goals while providing exceptional customer service
- Implemented successful marketing strategies to generate positive reviews, attract return guests, and foster positive community engagement
- Demonstrated strong proficiency in various software programs pertaining to the industry
- Maintained high client satisfaction through exceptional customer service and proactive implementation of client feedback.
Operations Manager
Air Concierge
08.2017 - 06.2022
- Managed day-to-day operations across several regions (San Diego, San Francisco, Los Angeles, Palm Springs, Lake Tahoe, Orange County, Maui, Seattle)
- Oversaw the management of 300+ homes, 8 regional managers, 30+ cleaning teams, and 30+ vendors
- Ensured all regions met annual revenue goals through efficient operations and strategic management
- Optimized nightly rates based on seasonality, inquiry activity, and market trends
- Provided responsive communication for booking inquiries, guest support, and maintenance requests.
Truckee Regional Manager
Air Concierge
06.2017 - 01.2020
- Grew the company's inventory from 5 to 23 high-end rentals, leading to a 610% increase in gross revenue
- Managed on-site cleaning staff and maintenance teams, ensuring seamless operations from check-in to check-out
- Provided exceptional customer service to guests, serving as the 24/7 local contact during their stay
- Scheduled seasonal and regular maintenance, trash removal, cleaning services, and post-guest/owner stay preparations.
Education
Associate of Applied Science - Graphic Communications -
Truckee Meadows Community College
Reno12.2016
Skills
- Achieved a 55% annual growth rate in new homes at Agate Bay Realty (approximately 5 homes per year)
- Increased Air Concierge Lake Tahoe inventory from 5 to 23 high-end rentals, leading to a 610% increase in gross revenue
- 7 years of experience in high-level operations management across various company sizes
- 7 years of experience in new client sales within the property management industry
- Tech-savvy and adept at problem- solving, thriving in both independent and collaborative environments
- Adaptable to evolving work environments and supporting progressive approaches to growth
- Proficient in various property management software and rental platforms (IGMS, RNS, Breezeway, Streamline, Twilio, RueBaRue, Airbnb, VRBO, Homeaway etc)
- Demonstrated loyalty and dedication, consistently exceeding expectations in all positions
Timeline
Head of Operations
Agate Bay Realty
06.2020 - Current
Operations Manager
Air Concierge
08.2017 - 06.2022
Truckee Regional Manager
Air Concierge
06.2017 - 01.2020
Associate of Applied Science - Graphic Communications -
Truckee Meadows Community College
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