Claire Engh
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Noridian Healthcare Solutions
05.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided support in navigating healthcare services and benefits information for clients.
- Documented customer interactions accurately in CRM systems to ensure data integrity.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Engaged with clients to understand needs, fostering positive relationships and trust.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Certified Pharmacy Technician
Lifescript Pharmacy
02.2020 - 07.2023
- Dispensed medications accurately, ensuring compliance with safety protocols and pharmacy regulations.
- Assisted patients with prescription inquiries, providing clear information on medication usage and side effects.
- Managed inventory levels, ordering supplies to maintain optimal stock and reduce shortages.
- Processed prescription orders using pharmacy management software for efficient workflow and accuracy.
- Collaborated with pharmacists to verify prescriptions, ensuring proper dosages and patient safety.
- Trained new staff on pharmacy procedures, fostering a collaborative team atmosphere for improved service delivery.
- Stocked, labeled, and inventoried medication to keep accurate records.
Certified Nursing Assistant
Eventide Senior Living Center
05.2018 - 01.2019
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with healthcare team to develop personalized care plans for residents.
- Educated residents on health maintenance and wellness practices to enhance quality of life.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
High School Diploma -
Sheyenne High School
Fargo, ND06-2018
Skills
- Customer service
- Relationship building
- Conflict resolution
- Insurance billing
- Medication dispensing
- Pharmaceutical calculations
- Patient care
- HIPAA compliance
Certification
- CPhT - Certified Pharmacy Technician
- Currently enrolled in CMA and CCMA course
Timeline
Customer Service Representative
Noridian Healthcare Solutions
05.2024 - Current
Certified Pharmacy Technician
Lifescript Pharmacy
02.2020 - 07.2023
Certified Nursing Assistant
Eventide Senior Living Center
05.2018 - 01.2019
High School Diploma -
Sheyenne High School
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