Claire Ficaro
Miami,FL
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
11
11
years of professional experience
Work History
Apparel Sales Associate
Target
Miami , FL
11.2023 - Current
- Greet customers upon entering the store to ensure they had a positive shopping experience.
- Recover and organize stock throughout each shift to keep racks customer-ready.
- Track down hard-to-find apparel items for customers who requested them.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Organize clothing racks according to size, color, style or other criteria for easy identification by customers.
- Perform other duties as assigned by management.
Applied Behavioral Analysis Therapist
Melmark New England
Andover, MA
07.2018 - 10.2023
- Implemented Applied Behavior Analysis (ABA) techniques to increase functional behaviors and decrease maladaptive behaviors.
- Assisted in developing social skills programs for clients with difficulty interacting with peers or adults.
- Maintained detailed records of each session including notes about client's progress and changes made to treatment plan if necessary.
- Conducted functional behavior assessments (FBA) to identify the causes of challenging behaviors.
- Created visual supports using pictures and symbols to facilitate communication between therapist and client.
- Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
- Consulted supervising BCBA to assist in treatment implementation on difficult patients.
- Utilized positive reinforcement and other behavior modification techniques to encourage progress.
Server
Billy’s Sports Bar
Manchester , New Hampshire
09.2016 - 07.2018
- Provided exceptional service to high volume of daily customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Paraprofessional
Merrimack Middle School
Merrimack , NH
08.2016 - 06.2018
- Implemented behavior management plans to maintain a positive learning environment.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Helped implement behavior management strategies for individual students.
- Provided one-on-one support to students requiring additional assistance with assignments.
- Monitored student progress and provided feedback to lead teacher.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Collaborated with teachers to adapt materials to meet diverse learning needs.
- Offered students personalized educational, behavioral and emotional support.
Residential Counselor
Easter Seals
Manchester, NH
07.2014 - 05.2016
- Chaperoned group-sponsored trips and social functions.
- Communicated with other staff to resolve problems with individual residents.
- Performed regular room checks for cleanliness standards as well as security purposes.
- Provided information on resident progress and development of case plans.
- Provided transportation for clients as needed to appointments or other activities outside the residence.
- Enforced rules and regulations for smooth and orderly operation of residential programs.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Education
Bachelor of Science - Social Work
Plymouth State University
Plymouth, NH06-2014
Skills
- Customer service
- Visual merchandising
- Inventory management
- Product knowledge
- Data documentation
- Behavioral assessment
- Crisis intervention
- Progress tracking
- Effective communication
- Positive attitude
- Goal setting
Affiliations
- Ice Hockey
- Skiing
- Cooking
- Reading
Timeline
Apparel Sales Associate
Target
11.2023 - Current
Applied Behavioral Analysis Therapist
Melmark New England
07.2018 - 10.2023
Server
Billy’s Sports Bar
09.2016 - 07.2018
Paraprofessional
Merrimack Middle School
08.2016 - 06.2018
Residential Counselor
Easter Seals
07.2014 - 05.2016
Bachelor of Science - Social Work
Plymouth State University
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