Claire Fowler
Dallas
Summary
Results-driven Implementation Manager known for high productivity and efficient task completion. Specialize in project management, process optimization, and cross-functional team leadership. Excel at communication, problem-solving, and adaptability to ensure successful project outcomes and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Implementation Manager
FieldRoutes Software
05.2025 - Current
- Coordinated software implementation projects for pest control and field service clients.
- Trained clients on software features and best practices to ensure effective use.
- Monitored project progress, addressing issues promptly to maintain timelines.
- Analyzed customer feedback to identify improvement opportunities in implementations.
- Worked with Sales teams to ensure project expectations are aligned.
Senior Implementation Analyst
FieldRoutes
04.2023 - 05.2025
- Trained users on new systems and best practices for optimal usage.
- Managed project timelines to ensure smooth execution of implementation phases.
- Managed multiple concurrent projects while meeting tight deadlines without compromising quality.
- Hosted webinar sessions on Zoom for client onboarding.
- Assisted in leading my teammates.
- Attended onsite trainings for clients
Implementation Analyst
FieldRoutes
09.2021 - 04.2023
- Conducted training sessions for clients on software usage and best practices.
- Managed project timelines to ensure timely delivery of implementation milestones.
- Communicated regularly with clients regarding status updates on implementations projects.
- Created user guides, help documents and other materials used for training purposes.
Office Administrative Assistant
Evolve Pest Control
Addison
04.2021 - 09.2021
- Managed scheduling and appointments for pest control services.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Conducted outbound sales calls to potential customers.
- Answered inbound sales calls and reached out to potential customers to answer questions and set appointments.
- Performed administrative tasks related to field operations such as filing paperwork or entering data into databases.
- Performed administrative tasks such as filing, photocopying, faxing, and mailing.
- Assisted owner with daily office operations and administrative duties.
Sales Associate
World Market
Dallas
11.2019 - 03.2020
- Maintained store displays to ensure a visually appealing environment.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
Sales Associate
World Market
San Antonio
04.2018 - 12.2018
- Assisted customers in product selection to enhance their shopping experience.
- Maintained store displays to ensure a visually appealing environment.
- Collaborated with team members to meet daily sales goals and objectives.
- Stocked shelves efficiently and organized inventory for easy access.
- Trained new associates on store policies and operational procedures effectively.
Education
GED -
Restore Education
San Antonio, TX06-2019
Some College (No Degree) - Nursing Science
North Central Texas College
Gainesville, Texas, TXSkills
- Software implementation
- Project management
- Client onboarding
- Time management
- Problem solving
- Team collaboration
- Attention to detail
- Adaptability to technology
- Conflict resolution
- Relationship building
- Excellent communication
- Decision-making
- Organizational skills
- Sales skills
Certification
Foundations of Project Management
Timeline
Implementation Manager
FieldRoutes Software
05.2025 - Current
Senior Implementation Analyst
FieldRoutes
04.2023 - 05.2025
Implementation Analyst
FieldRoutes
09.2021 - 04.2023
Office Administrative Assistant
Evolve Pest Control
04.2021 - 09.2021
Sales Associate
World Market
11.2019 - 03.2020
Sales Associate
World Market
04.2018 - 12.2018
GED -
Restore Education
Some College (No Degree) - Nursing Science
North Central Texas College