Claire Galloway

Richardson,TX

Summary

Detail-oriented data and operations professional with extensive experience in geospatial analysis and workflow optimization. Proficient in employing ArcGIS for analyzing complex datasets, developing robust data validation processes, and driving efficiency in healthcare operations.

Overview

years of professional experience

Work History

Addressing Master Data Technician, II

CenterPoint Energy

05.2023 - Current

Analyze complex geospatial and operational datasets using ArcGIS, identifying trends, inefficiencies, and opportunities to improve regional planning and program performance.
Develop and maintain data validation processes and structured datasets aligned with relational database principles, ensuring high data integrity across internal systems and third-party sources.
Utilized Visual Basic for Applications (VBA) in Excel to automate data processing, streamline workflows, and improve reporting efficiency.

Director, Scheduling & Credentialing

Allied Anesthesia Associates

08.2021 - 05.2023

Spearheaded ground-up EMR implementation, coordinating system setup and leading a three-person team to successfully launch and integrate new workflows.
Led scheduling optimization projects by analyzing workload and operational data, aligning staffing models with patient demand and organizational priorities.
Managed end-to-end credentialing and onboarding workflows across multiple facilities, ensuring timely provider readiness and compliance with regulatory requirements.
Oversaw data quality and process improvement initiatives, identifying discrepancies and implementing solutions to enhance system accuracy and operational efficiency.
Collaborated with medical staff to optimize surgical workflow and efficiency.
Facilitated communication between surgical teams and anesthesia providers.

Surgery Coordinator

Plano Orthopedic & Sports Medicine

08.2012 - 08.2021

Coordinated full cycle surgical scheduling by aligning patients, providers, facilities, and equipment to ensure efficient and timely operations.
Managed insurance verification, pre-authorizations, and patient data accuracy to support compliance and minimize delays in care delivery.
Oversaw physician credentialing, licensing, and calendar management while optimizing scheduling workflows to improve operational efficiency.
Led onboarding and training initiatives for new team members, enhancing team performance and improving overall patient experience.

Legacy Heart Center

Coordinated daily patient operations, including scheduling, patient flow management, and collaboration with clinical teams to ensure efficient processing.
Maintained and validated patient demographic and insurance data within system databases, supporting billing accuracy and reducing administrative errors.
Improved operational efficiency by organizing records, ensuring data integrity, and adhering to standardized workflows.

Resource One Credit Union

Processed financial transactions and managed account operations with a high level of accuracy and compliance with banking regulations.
Delivered customer-focused service by analyzing client needs, resolving inquiries, and maintaining accurate account data and documentation.

Education

High School Diploma -

Jacksonville High School

05-2004

Skills

GIS Tools: ArcGIS
Data Analysis & Visualization
Data Validation & Quality Assurance
Spatial Analysis & Geocoding
Scheduling & Workflow Optimization

Credentialing & Compliance
Reporting & Operational Insights
Proficient in Microsoft Office
EMR implementation
ArcGIS mapping

References

Available upon request

Timeline