Claire Gears
Geneseo,NY
Summary
Assistant Manager with extensive experience in leadership and customer service at Campus Auxiliary Services - SUNY Geneseo. Demonstrated proficiency in staff training and problem-solving, driving team efficiency and service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Dining Manager
Campus Auxiliary Services - SUNY Geneseo
Geneseo, NY
03.2022 - Current
- Supervised staff of 30+ employees; trained new hires on company policies and procedures.
- Managed daily operations including scheduling shifts, assigning tasks, and resolving disputes between staff members.
- Monitored food quality, customer service, and cleanliness standards to ensure a positive dining experience.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
Barista
Starbucks
Rochester, NY
08.2020 - 03.2022
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Starbucks Shift Supervisor
Campus Auxiliary Services - SUNY Geneseo
Geneseo, NY
08.2017 - 05.2020
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Assigned tasks to team members based on their strengths and skill sets.
- Addressed any issues that arose during the shift in a proactive manner.
- Completed opening and closing duties to facilitate business operations.
Education
Bachelor of Arts - Psychology
SUNY Geneseo
Geneseo, NY05-2020
Skills
- Problem-solving
- Customer service
- Staff training
- Time management
- Leadership
- Scheduling staff
Certification
- ServSafe Manager (2023)
Timeline
Assistant Dining Manager
Campus Auxiliary Services - SUNY Geneseo
03.2022 - Current
Barista
Starbucks
08.2020 - 03.2022
Starbucks Shift Supervisor
Campus Auxiliary Services - SUNY Geneseo
08.2017 - 05.2020
Bachelor of Arts - Psychology
SUNY Geneseo
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