Claire Ginther
Summary
I am a knowledgeable and dedicated customer service professional with six years of experience in the Hospitality industry. I am passionate about building strong relationships with guests with my charisma and personable demeanor, and I thrive in situations in which I can showcase my problem-solving skills while cultivating positive guest & client experiences.
Overview
6
6
years of professional experience
Work History
Conference Concierge/Coordinator
Omni La Costa Resort & Spa
Carlsbad, CA
07.2021 - Current
- Facilitated communication between teams handling banquet services, audio visual and room setup according to BEOs.
- Oversaw conference rooms, directed visitors, answered questions and coordinated with vendors/exhibitors.
- Consulted with clients to determine objectives and requirements for events, remaining available and communicative throughout their program.
- Constructed group resumes for distribution to all departments with vital information from both group sales contracts and Amadeus/Salesforce.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Produced directional/informational signage for entire resort property.
Server
Tamarindo Latin Kitchen & Bar
Del Mar, CA
03.2021 - 07.2021
- Greeted new customers, discussed specials and took drink/food orders.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage checks and process all forms of payment.
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Lead Hostess/Maître D' - Bob's Steak & Chop House
Omni La Costa Resort & Spa
Carlsbad, CA
06.2016 - 05.2021
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using OpenTable.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergies/preferences.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Cashier
Chipotle
Fallbrook, CA
04.2015 - 08.2015
- Counted cash in register drawer at beginning and end of shift.
- Assisted customers by answering questions and fulfilling requests.
- Restocked, arranged and organized dining room supplies
Education
Bachelor of Arts - Communication Studies
California State University - San Marcos
San Marcos, CA12.2022
Associate of Arts - Communication Studies
Palomar College
San Marcos, CA12.2020
High School Diploma -
Fallbrook High School
Fallbrook, CA05.2014
Skills
- Communication skills
- Hospitality service expertise
- Conference and Convention Coordination
- Client Relations
Other Accolades
- CA State Senate & State Assembly Recognitions for Outstanding Volunteer Service
- National American Miss California 2017-2018
- Miss Fallbrook 2014-2015
Timeline
Conference Concierge/Coordinator
Omni La Costa Resort & Spa
07.2021 - Current
Server
Tamarindo Latin Kitchen & Bar
03.2021 - 07.2021
Lead Hostess/Maître D' - Bob's Steak & Chop House
Omni La Costa Resort & Spa
06.2016 - 05.2021
Cashier
Chipotle
04.2015 - 08.2015
Bachelor of Arts - Communication Studies
California State University - San Marcos
Associate of Arts - Communication Studies
Palomar College
High School Diploma -
Fallbrook High School
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