POS Systems (Oracle, Aloha)
Justin Bolas
San Diego
Summary
Committed and hardworking manager with 20 years of experience within resort, club, and dining outlets. Well-rounded professional with talent for leading employees and a natural knack for cultivating relationships with guests, members, and vendors. Extensive experience in customer service, purchasing/receiving, and creating innovative solutions while reducing costs and maximizing profits.
Overview
14
14
years of professional experience
Work History
Restaurant General Manager
Omni La Costa Resort & Spa
03.2024 - 11.2024
- Orchestrated positive customer experiences by overseeing every area of the outlet(s) operations.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Tracked food production levels, meal counts, and supply costs.
- Oversaw training of more than 50 team members.
Member Services & Communications Manager
Omni La Costa Resort & Spa
10.2020 - 03.2024
- Recommended specific services in alignment with individual member needs, requirements and specifications.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of operations within the membership department.
- Handled problematic members to assist lower-level employees and maintain excellent customer service.
Senior Golf Operations
Omni Hotels & Resorts
10.2011 - 10.2020
- Assisted management in recruiting and training a solid team of golf specialists to manage all golf course, membership, and resort needs.
- Managed outside service staff.
- Directed special projects such as outside tournaments, member tournaments, and public play.
- Troubleshot issues with golf club rental sets, golf carts, and opportunities within the golf bag room.
Private Instructor/Senior Key
Fleming’s Steakhouse & Wine Bar
03.2011 - 04.2021
- Overseeing daily private dining operations, coaching staff, building rapport with guests/vendors/owners, and providing elevated customer service.
- Applied various teaching aids to minimize learning gaps and instruct and motivate staff.
- Responsible for Implementing department polices, goals, and objectives.
Education
BA - Business Management
12-2025
AA - Golf Management
01.2005
Skills
- Sales
- Customer Service
- Marketing and promotions
- Menu development
- Employee retention
- Communication
- Problem-solving
- Creativity and innovation
- Team development
- Purchasing
- Catering/private dining coordination
- Staff leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Conflict Resolution - Responsible for handling member account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Servsafe Certified - September 2024
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Work-life balanceCareer advancementCompany CultureSoftware
ResortSuite and Clubessential
Microsoft Word, Excel, PowerPoint
Birchstreet Purchasing & Receiving
Timeline
Restaurant General Manager - Omni La Costa Resort & Spa
03.2024 - 11.2024
Member Services & Communications Manager - Omni La Costa Resort & Spa
10.2020 - 03.2024
Senior Golf Operations - Omni Hotels & Resorts
10.2011 - 10.2020
Private Instructor/Senior Key - Fleming’s Steakhouse & Wine Bar
03.2011 - 04.2021
P.G.C.C - AA, Golf Management
University of Phoenix - BA, Business Management
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