Claire Hess
Veterinary assistant with diverse animal care experience spanning clinical veterinary support, dog day care handling and behavior work, and equine environments. Experienced in client communication, front desk operations, and hands-on animal handling in both structural clinical and farm settings. Strong foundation in animal behavior, teamwork, and patient care support.
Detail-oriented and organized individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Owner/Operator
2 MonthsProvide in-home pet care services including veterinarian prescribed medication administration, nail trims, ear cleanings, paw care, and other routine wellness services. Manage client communications, scheduling, marketing, recordkeeping, and business operations while delivering low-stress, individualized care for both dogs and cats.
Veterinary Assistant/Client Service Representative (CSR)
1 Year 4 MonthsProvided hands-on veterinary assistant support including patient restraint, sample collection, laboratory testing, treatment assistance, medication administration, radiology support, and inpatient care. Cross-trained as a Client Service Representative, managing appointment scheduling, client communication, phone and email correspondence, prescription refill requests, medical record management, and coordination of daily hospital workflow in a fast paced veterinary practice.
Dog Handler | Front Desk & Client Services | Social Media Manager
4 Years 11 MonthsManaged dog daycare playgroups of 15+ dogs including feeding, medication administration, behavior monitoring, and safety oversight. Advanced to senior staff role coordinating shift workflow and supervising operations in a high-volume environment (120+ dogs in boarding care). Promoted to front desk duties handling scheduling, client communication, phone/email support, and grooming desk coordination. Managed social media content across Instagram, Facebook, and TikTok.
Veterinary intern
3 MonthsVeterinary intern providing clinical observation and support during surgeries, examinations, and routine appointments. Assisted veterinary staff with patient handling and contributed to daily clinical workflow in a fast-paced hospital environment.
Front Desk
3 Years 3 MonthsWorked at the front desk checking in members, selling merchandise, and providing a range of customer services.
Equestrian Camp Counselor
1 Year 2 MonthsWorked as a camp counselor providing riding instruction and general activity supervision to students ages 8-13 throughout the day at a therapeutic riding farm.
Front Desk
7 MonthsWorked the front desk with duties that included check-in members, selling merchandise, preparing smoothies, cashier services, and laundering towels.
Cashier
1 MonthWorked as a cashier providing customer service and serving a variety of luncheon items.
Education
Bachelor of Science - Veterinary Technology
Pursuing a Bachelor of Science in Veterinary Technology with coursework focused on animal health, patient care, veterinary nursing, pharmacology, and clinical procedures.
No Degree - Veterinary Nursing Program
Completed coursework in Veterinary Nursing with studies focused on animal health, patient care, veterinary terminology, and clinical fundamentals. No degree awarded
- Harcum Success Scholarship Recipient
- Relevant Coursework: Intro to Veterinary Nursing & Anatomy & Physiology of Domestic Animals
- Student Chapter of the National Association of Veterinary Technicians in America (SCNAVTA) Member
No Degree - Biology (Human & Veterinary Services focus)
Bachelor's coursework (no degree awarded). 2020-2024 (non-consecutive enrollment)
- Relevant Coursework: Biology & Cell Biology
- Extracurricular Activities: Elon University Equestrian Team Member
- Club Soccer Member
- Delta Delta Delta Sorority, Elon University Member Aug 2020-Dec 2020
No Degree - Biology
Completed undergraduate coursework toward a biology degree
- Relevant Coursework: Biology
High School Diploma
- Honors coursework
- 3.4 GPA
- Extracurricular Activities: Peer Mediation, Soccer, Track & Field
- Hiking Club Member
- Paddle Club Member