CLAIRE HISKEN

• Own a portfolio of 91 Enterprise Public Sector accounts totaling $4.9M+ driving renewal, retention, and expansion strategy

• Lead complex renewal negotiations with executive stakeholders to secure favorable outcomes

• Maintain accurate forecasting and pipeline visibility in Salesforce CRM

• Conduct Executive Business Reviews (EBRs) to demonstrate ROI and drive adoption

• Partner cross-functionally with Sales, Product, Legal, and Pricing to execute growth strategies

• Achieved 105% gross retention through proactive risk mitigation and strategic negotiations in FY25

• Manage and execute on a portfolio of renewal contracts for customers in the Public Sector vertical across the West Coast and Midwest with the goal to minimize financial attrition, secure favorable terms, identify growth areas, and provide insights to the business that improve future outcomes.
• Build and maintain strategic relationships with customers to consistently deliver value realization, and drive customer adoption.
• Maintain expertise of the platform as well as industry and company initiatives.
• Responsible for growing a book of business of 80 accounts valued at $2.7 million in total annual revenue at DocuSign.
• Work in a cross-functional team comprised of Account Executives, Pricing, Legal, Revenue Operations and Product Management to develop strategies for accounts and renewals.
• Achieved 106% of annual retention quota and 119% of new business quota in FY24.

• Supported ten Account Executives through the renewal sales cycle to ensure on-time customer renewals, while deepening the DocuSign customer relationship to secure retention and expansion of accounts.
• Managed a book of business with 800+ accounts valued at over $5 million in total annual revenue.
• Processed on average 90 renewals per quarter.
• Exceeded both upsell and financial attrition targets in FY20 and FY21.

• Supported 35 Renewal Managers on the Global Enterprise Sales Team.
• Created and developed onboarding and training material for incoming Enterprise Renewal managers.
• Built customer facing presentations on behalf of Enterprise Sales Team.

• Managed leads, and drove the full sales cycle from prospecting, qualifying, establishing relationships, overcoming objections, and finding solutions to lead to the close.
• Contacted 50-60 leads a day to discover and share how DocuSign creates value for businesses of all types.