Claire Holt
Phoenix,AZ
Summary
A seasoned professional from Easter Seals Blake Foundation that excels in multitasking and adaptability, ensuring confidentiality and effective teamwork. Leveraging skills in records management and problem-solving, I've significantly enhanced service delivery and client satisfaction, demonstrating a commitment to excellence and continuous improvement in fast-paced environments. Excelled in streamlining admissions processes and improving service delivery through meticulous records management and teamwork. Demonstrated a commitment to excellence, significantly contributing to organizational success.
Overview
7
7
years of professional experience
Work History
Family Support Specialist
Southwest Human Development - Direct Support Servi
11.2019 - 03.2020
- Enhanced family well-being by providing comprehensive support services and resources.
- Assisted families in navigating complex social service systems to access needed supports and benefits.
- Conducted regular home visits to assess family progress and adjust support plans as needed.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Educated children and caregivers in strategies to improve social, behavioral, coping, and self-esteem skills
Administrative Specialist
Southwest Human Development - Direct Support Servi
11.2019 - 03.2020
- Safeguarded sensitive information through proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Delivered timely and professional responses to inquiries and concerns.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Accurately input client information into electronic health record system.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
Certified Parent Educator
Easter Seals Blake Foundation - Parents as Teacher
01.2018 - 05.2019
- Maintained accurate documentation of client interactions, assessment results, and service referrals to ensure continuity of care across providers.
- Established strong partnerships with community organizations such as schools, healthcare providers, social service agencies, and cultural institutions to enhance resources available for clients.
- Strengthened families by conducting home visits, addressing concerns, and connecting them with appropriate community resources.
- Educated clients on parents roles with focus on skill development and guiding children through nurturing parenting.
- Participated in ongoing professional development opportunities to stay current on best practices, research findings, and emerging trends in the field of parent education.
- Utilized knowledge of evidence-based programs to inform parents and assist in goal-setting.
Admissions Specialist
Easter Seals Blake Foundation - New Visions
02.2016 - 01.2018
- Assisted members with intake packet and served as point of contact throughout admissions process.
- Maintained consistent management of all member information in strict adherence to HIPAA and program regulations.
- Kept current on AHCCCS insurance policies and benefits to provide accurate member information and ensure continued access to services.
- Reviewed all submitted intake documentation for accuracy and promptly request necessary corrections.
- Provided exceptional customer service by promptly addressing applicant inquiries and concerns via phone, email, or in-person visits.
- Completed admissions duties with timeliness and accuracy.
- Supported clinical team by compiling and distributing up-to-date and relevant documentation for members served.
- Performed filing, billing and routing messages to appropriate people for office of 50 individuals.
Rapid Response Support Specialist
Easter Seals Blake Foundation - New Visions
02.2016 - 01.2018
- Received and processed referrals submitted by Regional Behavioral Health Authority for members removed by Department of Child Safety across all served counties.
- Ensured and verified that all clinical assessments were conducted by staff within 72-hour timeframe.
- Verified member eligibility and entered information into electronic health record system within strict 2-hour timeframe as required by Regional Behavioral Health Authority upon receipt of referral.
- Monitored and documented referrals for monthly reporting to Regional Behavioral Health Authority, ensuring accuracy and timely submission.
- Consistently managed member information in full compliance with HIPAA and program regulations
Front Desk Receptionist
Easter Seals Blake Foundation - New Visions
09.2014 - 02.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Coordinate clinician schedules and maintain member flow by communicating member arrivals or delays.
- Handled assignments independently with good judgement and critical thinking skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Organized and maintained files and records to ensure up-to-date documentation.
Patient Service Coordinator
Delete Tattoo Removal & Medical Salon
12.2012 - 04.2014
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining calm demeanor and positive attitude.
- Collected patient payment and issued receipt to confirm payment.
- Maintained accurate patient records by diligently updating information in electronic health record system.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
Education
Bachelor of Arts - Studio Art
University of Arizona
Tucson, AZ05.2012
Skills
- Professionalism
- Adaptability
- Confidentiality Assurance
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Records Management
Hobbies
I deeply enjoy immersing myself in music and cherish the richness of all genres, which sharpens my focus and inspires my creative process. With a keen attention to detail, I excel in portraiture, meticulously capturing the essence and individuality of my subjects through expressive, precise artwork. My art reflects a deep appreciation for human emotion, character, and the subtleties that make each person unique.
Timeline
Family Support Specialist
Southwest Human Development - Direct Support Servi
11.2019 - 03.2020
Administrative Specialist
Southwest Human Development - Direct Support Servi
11.2019 - 03.2020
Certified Parent Educator
Easter Seals Blake Foundation - Parents as Teacher
01.2018 - 05.2019
Admissions Specialist
Easter Seals Blake Foundation - New Visions
02.2016 - 01.2018
Rapid Response Support Specialist
Easter Seals Blake Foundation - New Visions
02.2016 - 01.2018
Front Desk Receptionist
Easter Seals Blake Foundation - New Visions
09.2014 - 02.2016
Patient Service Coordinator
Delete Tattoo Removal & Medical Salon
12.2012 - 04.2014
Bachelor of Arts - Studio Art
University of Arizona
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