Hayley Warfel
Frankfort,KY
Summary
Proven Training Coordinator with a track record of driving continuous improvement at Whiskey Thief Distilling Co., adept in coaching and leveraging Learning Management Systems. Skilled in verbal communication, and successfully enhanced training adherence by developing and evaluating comprehensive programs. Collaborated effectively across departments, boosting operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Training Coordinator
Whiskey Thief Distilling Co.
02.2024 - Current
- Drive continuous improvements to ensure applicable employees stay current on processes, procedures, standards, policies, and training for assigned job
- Ensure adherence to all company policies and procedures, as well as operational training /certification programs, are administered in accordance with company policies and procedures
- Conduct follow-up studies of all completed training to evaluate and measure results
- Assist with conducting new hire orientation
Sales Associate
Orangetheory Fitness
01.2023 - 03.2024
- Sold memberships and packages, conducting tours of the facility, and following up with leads to convert them into members
- Gathered member feedback to help improve services and inform management about trends and opportunities
- Handled membership paperwork, scheduling appointments, and managing the front desk operations
- Worked closely with trainers and management to align on sales strategies and member needs
Consumer Affairs Specialist
Sazerac Company
03.2021 - 01.2022
- Stayed updated on company products, services, and promotions to provide accurate information and recommendations to customers
- Responded to inquiries via phone, email, or chat, providing information about products, services, and company policies
- Gathered customer feedback through surveys or direct communication to identify areas for improvement and report insights to management
- Worked closely with other departments, such as sales, marketing, or product development, to relay customer feedback and support improvements
Education
Bachelor of Arts - Musical Theater
Point Park University
Pittsburgh, PA05.2017
Skills
Coaching and Mentoring
Verbal and written communication
Virtual Training
Learning Management Systems
Timeline
Training Coordinator
Whiskey Thief Distilling Co.
02.2024 - Current
Sales Associate
Orangetheory Fitness
01.2023 - 03.2024
Consumer Affairs Specialist
Sazerac Company
03.2021 - 01.2022
Bachelor of Arts - Musical Theater
Point Park University
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