Claire Kapolka

Stay at home Mom for two years to take care of my children.

• Processed payroll for multi-state employees, ensuring compliance with federal and state regulations.
• Developed and maintained accurate payroll records using ADP Workforce Now and Excel.
• Analyzed payroll discrepancies, implementing corrective measures to enhance accuracy.
• Collaborated with HR to streamline onboarding processes related to payroll setup.
• Led initiatives to automate payroll reporting, increasing efficiency and reducing processing time.
• Provided customer service to employees regarding payroll inquiries and issues.

• Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
• Improved interdepartmental communication by establishing clear protocols for sharing information among team members.
• Handled any conditions sent from underwriting departments.
• Reviewed financial statements and contacted institutions and customers to clarify details.
• Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
• Delivered exceptional results under tight deadlines while maintaining a high standard of quality control throughout each stage of the loan process.

• Detail-oriented processor with over five years of experience in data management and quality assurance.
• Skilled in analyzing and interpreting complex data sets to drive business insights and operational efficiency.
• Proficient in utilizing advanced software tools to streamline processing tasks and enhance productivity.
• Demonstrated ability to manage multiple projects under tight deadlines while maintaining high accuracy levels.
• Strong communication skills, enabling effective collaboration with cross-functional teams and stakeholders.
• Increased productivity by effectively managing workload and prioritizing tasks.
• Provided outstanding customer service by promptly addressing inquiries and resolving issues.
• Reduced errors with meticulous attention to detail and thorough review of documentation.

• Demonstrated ability to manage multiple projects under tight deadlines while maintaining high accuracy levels.
• Proficient in utilizing advanced software tools to streamline processing tasks and enhance productivity.
• Skilled in analyzing and interpreting complex data sets to drive business insights and operational efficiency.
• Strong communication skills, enabling effective collaboration with cross-functional teams and stakeholders.

• Experienced in training and mentoring junior processors to improve team performance and knowledge.
• Committed to continuous improvement and staying updated on industry trends and technologies.
• Recognized for exceptional problem-solving skills and a proactive approach to overcoming challenges.
• Demonstrated ability to manage multiple projects under tight deadlines while maintaining high accuracy levels.

• Organized and Scanned Documents into Encompass
• Ordered and Coordinate Loan Documents
• Requested all Documentation for Clear to Close
• Experience performing a variety of tasks with great attention to detail
• Strong communication skills, enabling effective collaboration with cross-functional teams and stakeholders.
• Recognized for exceptional problem-solving skills and a proactive approach to overcoming challenges.