Jessica Yang
Loganville,USA
Summary
Dynamic professional with extensive experience in administrative support and customer service, notably at Advanced Internal Medicine. Proven expertise in data entry and record management, ensuring accuracy and confidentiality. Adept at handling sensitive information and fostering effective communication, consistently achieving operational efficiency in fast-paced environments. Detail-oriented professional with expertise in customer service, data entry, and document management. Proven ability to maintain confidentiality while managing multiple priorities efficiently.
Overview
24
24
years of professional experience
Work History
Career Break – Family Care, Foster Parenting & Property Management
TJ Housing LLC
Loganville, USA
01.2019 - Current
- Managed schedules, records, and communications for foster care placements, coordinating with multiple agencies and service providers
- Oversaw rental property operations, including tenant communications, payment tracking, maintenance scheduling, and recordkeeping
- Maintained detailed documentation while ensuring confidentiality and professionalism
- Balanced multiple priorities and deadlines using strong organizational and administrative skills
- Completed day-to-day duties accurately and efficiently.
Front Desk Receptionist
Advanced Internal Medicine
Stockbridge, USA
10.2017 - 07.2019
- Verified insurance information and prepared documentation for billing accuracy
- Managed scheduling, check-in/check-out, and customer inquiries efficiently
- Maintained accurate records and posted payments and copayments
- Handled incoming communications and routed them appropriately
Front Office Receptionist & Medical Record Assistant
Dr. Neil K. Groff
Loganville, USA
06.2003 - 05.2011
- Reviewed, processed, and maintained sensitive documents and medical records
- Coordinated with attorneys, VA department, GA Department of Labor, and other external agencies
- Assisted with billing and data entry, ensuring accuracy and compliance
- Managed office communications, inventory, and administrative tasks
- Managed patient check-in and appointment scheduling for a busy medical practice.
- Answered multi-line phone system, directing calls to appropriate staff members.
- Maintained organized patient records and ensured confidentiality compliance.
Externship – Medical Billing
Newton Medical Associate
Covington, USA
07.2003 - 08.2003
- Trained in handling insurance claims, verifying data, and processing documentation
- Followed up on claims and prepared forms for accurate submission
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
Certified Nursing Assistant (CNA)
Rockdale Healthcare Center
Conyers, USA
08.2002 - 07.2003
- Maintained detailed records and reports on patient conditions and incidents
- Handled sensitive information with confidentiality
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Collaborated with healthcare team to create personalized care plans.
- Supported patients during rehabilitation exercises and mobility training.
- Maintained cleanliness and organization of patient rooms and equipment.
- Documented patient information accurately in electronic health records.
- Educated families on care procedures and patient needs.
- Provided emotional support and companionship to residents in care facility.
- Answered call lights promptly and responded to patient needs accordingly.
Education
Certificate in Medical Billing -
Allied Health Education Center
Atlanta, GA07.2003
High School Diploma -
Harcourt High School
Scranton, PA02.2002
Skills
- Loan & Document Processing
- Data Entry & Record Management
- Customer Service & Communication
- Microsoft Office (Word, Excel, Outlook)
- Document Verification & Accuracy
- Handling Sensitive Information
- Scheduling & Administrative Support
- Recordkeeping compliance
- Communication management
- Rental property oversight
- Foster care coordination
Timeline
Career Break – Family Care, Foster Parenting & Property Management
TJ Housing LLC
01.2019 - Current
Front Desk Receptionist
Advanced Internal Medicine
10.2017 - 07.2019
Externship – Medical Billing
Newton Medical Associate
07.2003 - 08.2003
Front Office Receptionist & Medical Record Assistant
Dr. Neil K. Groff
06.2003 - 05.2011
Certified Nursing Assistant (CNA)
Rockdale Healthcare Center
08.2002 - 07.2003
Certificate in Medical Billing -
Allied Health Education Center
High School Diploma -
Harcourt High School