Claire Kim

-Improved the laboratory quality assurance program for three regional hospitals by creating the policies and procedures and implementing necessary quality assurance activity required by CLIA.
- Performed Mock inspections prior to the Joint Commission biennial inspection.
-Created and provided the quality tools and initiated corrective actions to ensure inspection readiness.
- Communicated and presented the CLIA rule changes and TJC response according to the CLIA changes to the laboratory managers and medical director.
-Served as a resource regarding laboratory standards and regulations, such as CLIA, TJC, CDPH, CDC, FDA, and TJC.
- Communicated and educated the laboratory leadership regarding the new joint commission inspection rules on reviewing periodical quality assurance documentation,
- Implemented and corrected the proficiency testing policy and process to comply with the joint commission requirement and standard.
- Renewed hospital and clinic CDPH and CMS licenses.

- Planned, organized, and led the corrective action plan regarding the joint commission inspection results.

-Worked with the lab leadership and the hospital quality team to write up and submit the joint commission evidence of compliance.

-Collaborated and worked with the medical director to Implement the policy for true critical result to call during the after office hours.
-Implemented the delegation policies to improve the workflow of the biannual unchanged policy review and proficiency testing evaluation review for the 100% performance-scored event.
- Created and implemented monthly quality assurance reports with Key Quality indicators for the medical director to review.

-Worked with the bench CLS to help the site admin director to complete the periodic Calibration Verification and Correlation studies.

-CAP lab inspector
-Received the outstanding performance review score.

• Help the site manager to improve the Quality of the Core Lab and Blood bank department
• Created and modified competencies and training checklists for the analytical and preanalytical department
• Created competency quizzes and conducted annual competency training sessions with individual CLSs
• Trained CLS for the blood bank department
• Created an Excel sheet tracker for preanalytical quality improvement and produced a monthly quality dashboard to improve patient satisfaction and comply with the Joint Commission
• Monitored and suggested preanalytical performance improvement
• Created a Key Quality Indicator Board to monitor turnaround time, financial efficiency, and improvement projects for preanalytical, analytical, and post-analytical areas
• Evaluated API scores and conducted investigations on failed survey results
• Created the Excel sheet to semi-auto count the Blood Bank Usage report form to be used by the three regional hospitals
• Created Monthly Quality Metric form to be used for three regional hospitals
• Created Excel sheet for body fluid forms and corrected WBC count
• Validated Massive Transfusion Protocol Cooler
• Performed AABB-required quarterly, and annual testing for the Blood Bank Department
• Corrected and caught up with the billing issues in the Blood Bank department
• Carried out the manager’s responsibilities while the site manager was absent
• Checked Joint Commission Standards for non-waived and waived testing standards
• Updated procedure manuals and uploaded necessary documents on Lucidoc (electronic procedure manual software) to comply with TJC requirements

• In charge of the Hematology and Coagulation Department
• Monthly QC in Hematology and Coagulation
• In charge of the validation process of hematology and coagulation instrument process
• In charge of CAP inspection for the Hematology and Coagulation departments
• Train CLS for new procedures and policies in Hematology and Coagulation
• Create procedure manual and policies for Hematology and Coagulation
• Create training checklists, annual competencies, and exams for hematology and coagulation departments
• In charge of tardiness and people management for all shift hematology CLS, PM, and Night Shift CLS
• Manages PM and Night Shift Operations
• Make a schedule for PM, and Night shift CLS and CLT and be responsible for approving vacations and schedule changes
• Perform annual reviews for PM and Night shift CLS and CLT
• Work on the bench as a Core Lab CLS as needed
• In charge of PM shift phlebotomist workflow
• Report and present quarterly TAT for Hematology and Coagulation during department meetings
• Attend management meetings

• Make schedules for all CLT and CLS (total 56 employees), approved vacations, and approved payroll
• Experience working with travel agency CLS
• Work closely with Lab Assistants and phlebotomists to improve workflow to improve TAT for morning draws
• Responsible for making schedules for Clinical Lab Scientists and Phlebotomists / Lab Assistants
• Responsible for approving Vacation/ Schedule exchanges/ Finding coverages for sick calls
• Responsible for adjusting/ approving Kronos
• Work as a generalist on the Bench as needed
• Attended training for Siemens Vista Advanced Training for troubleshooting

• Reporting to the general manager, the main responsibility is managing PM shift daily workloads and personnel
• Make sure the PM shift workload gets done in a timely manner
• Troubleshoot instruments as needed
• In Charge of weekly, monthly, and bimonthly maintenance on XPTs
• Trained for Siemens Atellica solution system (chemistry analyzer) as a key Operator

• Monitored KPI- held daily meetings with staff to improve TAT
• Attended management meetings
• Implemented and Validated New blood gas instruments
• Trained newly hired staff
• Set up new QC information on chemistry instruments
• Attended Instrument Training as a key operator
• Participated in the validation study for body fluids

• Performed weekly and monthly maintenance for chemistry, hematology, coagulation, and blood bank analyzers
• Checked weekly QC reviews for all departments
• Worked as a charge tech from 2014-2016

• Performed diagnostic tests on both hospitals and reference patient specimens
• Worked as a Hematology Technologist
• Worked as a Chemistry Technologist
• Worked as a Blood Bank Technologist

• Received through training for core departments testing procedures and performing maintenance
• Performed specimen testing and organized lab results
• Screened outpatient blood sugar and cholesterol
• Reported abnormal test results to doctors

• Actively participated in learning about specimen processing, performing tests, and reporting final results

• Provided customer service and waited on customers
• Trained new employees
• Kept track of weekly payroll for all servers

• Managed patient’s visit appointments
• Wrote up the appropriate referral forms for patients
• Created claim paper using software to process patient’s bills to insurance
• Maintained and updated information related to various health insurance and its benefit for patients