Claire Louie
Chapel Hill,NC
Summary
Always willing to go above and beyond to serve guests quickly and exceed expectations. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable team leader with strong ability in customer service. Offering communication and advice. Highly organized, proactive and punctual with team-oriented mentality.
Overview
3
3
years of professional experience
Work History
Food Runner
Red Robin
Apex, NC
02.2022 - 06.2024
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Responded promptly to customer inquiries and requests for additional items or services.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
- Assisted in training new staff members on restaurant operations and procedures.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Offered insight into menu items to answer customer questions.
- Stocked service supply areas with tableware, garnishes and prepared food.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
Cashier
Town & Country Hardware
Chapel Hill, NC
08.2023 - 03.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Military BCT
U.S Army
Fort Sill, OK
01.2023 - 06.2023
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Sales Associate
TJ Maxx, TJX Companies
Apex, NC
11.2022 - 01.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
- Tracked sales performance metrics to identify trends in the market place.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Analyzed customer feedback data to recommend improvements in service quality.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Developed trusting relationships with customers by making personal connections.
Cashier
Panera Bread
Apex, NC
06.2021 - 06.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed refunds for worn, damaged and broken merchandise.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Assisted customers by providing information and resolving complaints.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
Education
Wake Technical Community College
Raleigh, NCSkills
- Dining Room Setup
- Table Service
- Dining Room Assistance
- Menu Memorization
- Time Management
- Table Bussing
- Teamwork And Collaboration
- Issue Resolution
- Cash Handling
- Heavy Lifting
- Closing Duties
- Strong Work Ethic
- Performance Improvement
- Customer Service
- Meal Delivery
Timeline
Cashier
Town & Country Hardware
08.2023 - 03.2024
Military BCT
U.S Army
01.2023 - 06.2023
Sales Associate
TJ Maxx, TJX Companies
11.2022 - 01.2023
Food Runner
Red Robin
02.2022 - 06.2024
Cashier
Panera Bread
06.2021 - 06.2022
Wake Technical Community College
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