Claire Lovejoy
Chickasaw ,United States
Summary
Meticulously organized individual with outstanding interpersonal and project coordination skills. Demonstrates a solid ability to juggle various responsibilities in dynamic environments. Recognozed for innovative problem-solving techniques and enhancing workflows to advance team goals.
Overview
6
6
years of professional experience
Work History
Store Manager
Yellowhammer Coffee
Semmes, AL
03.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Staffing Assistant
Onin Staffing
Mobile, AL
10.2019 - 03.2020
- Greeted incoming applicants and workers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Supported clients during periods of high staff turnover or seasonal demand fluctuations by quickly identifying qualified temporary workers who could fill critical gaps within their teams.
- Maintained comprehensive records of candidate interviews, placements, and follow-up activities to ensure accurate documentation.
- Mitigated compliance risks by conducting thorough background checks on all potential hires before placement into client organizations.
Certified Trainer/ Team Leader
Chick-fil-A
Mobile, Al
09.2018 - 10.2019
- Greeting guests and ensuring guest satisfaction when entering, staying, and leaving the restaurant
- Taking guest orders in the drive thru and inside while fulfilling guests orders
- Training new team members on safety, store standards, and guest satisfaction
- Working in a fast paced environment while making sure the store is running smoothly and guests are satisfied with their visit
- Trouble-shooting problems within the store and customer service with guests
- Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Enhanced team productivity by conducting regular training sessions and sharing best practices.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
Education
Elementary Education
University of South Alabama
Mobile, AlSt. Clair County High School
Odenville, Al05.2018
Skills
- Multitasking and Organization
- Leadership Development
- Operational Efficiency
- Background Checks Coordination
- Resume Screening
- Data entry proficiency
- Employee Relations
Timeline
Store Manager
Yellowhammer Coffee
03.2020 - Current
Staffing Assistant
Onin Staffing
10.2019 - 03.2020
Certified Trainer/ Team Leader
Chick-fil-A
09.2018 - 10.2019
Elementary Education
University of South Alabama
St. Clair County High School