Claire Pavlic
Waukesha,WI
Summary
Customer driven, results oriented, self-motivated professional with attention to detail and desire to use creativity and teamwork to achieve outstanding results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Rental Representative
AFICS
04.2018 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Consistently met or exceeded performance goals
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Confidentiality communicating difficult concepts and information in easily understandable way
- Assisted in training of new co-workers and served as a mentor for new employees
- Assisted in updating training materials for new hires based on evolving industry standards and best practices.
Associate Claims Concierge
American Family Insurance
06.2017 - 04.2018
- Streamlined communication between departments, ensuring efficient service for insured customers.
- Maximized insured satisfaction by promptly addressing concerns and resolving issues.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout claims process.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Provided exceptional customer service, addressing concerns and resolving issues promptly to maintain client satisfaction.
- Worked productively in fast-moving work environment to process large volumes of claims.
Education
Bachelor of Arts - Anthropology
University of Wisconsin - Milwaukee
Milwaukee, WISkills
- Goal-Oriented
- File and Time Management
- Decision-Making
- Team Collaboration
- Conflict Resolution
- Creative problem solving
- Documentation Management
- Detail Oriented
- Innovative ideas
- Passionate about continued education
Accomplishments
- Received Outstanding yearly rating two years in a row
- Assisted in creating resource center document available for entire claims department
Certification
- Google - UX Design Certificate through Coursera
- University of Michigan Writing and Editing Specialization Certificate through Coursera
Timeline
Senior Rental Representative
AFICS
04.2018 - Current
Associate Claims Concierge
American Family Insurance
06.2017 - 04.2018
Bachelor of Arts - Anthropology
University of Wisconsin - Milwaukee
- Google - UX Design Certificate through Coursera
- University of Michigan Writing and Editing Specialization Certificate through Coursera
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