Stephanie Laing
Surprise,AZ
Summary
Observant Property Adjuster with 10 years of comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating depreciation factors and replacement costs.
Overview
10
10
years of professional experience
Work History
Property Claims Adjuster
Afics
Surprise, Arizona
01.2012 - Current
- Prepared reports of findings of investigations.
- Exercised proper judgment and decision making to analyze over 50 claims per week.
- Negotiated claim settlements and recommended litigation when claims could not be settled.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Used Xactimate to compile estimates for personal property and structure damage.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
- Developed effective techniques to mitigate losses.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Researched claims and incident information to deliver solutions and resolve problems.
- Followed up with insured individuals regarding premium and deductibles payments.
Education
Associate of Arts - Working On Associate of Arts
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZSkills
- Estimating Software
- Claim Validity Determination
- Active Listening
- Claims Evaluations
- Critical Thinking
- Property Inspection
- Settlement Negotiation
- Property Appraisals
- Microsoft Word
- Customer Satisfaction
- Cost Control
- Reserves Recommendations
Timeline
Property Claims Adjuster
Afics
01.2012 - Current
Associate of Arts - Working On Associate of Arts
Maricopa Community Colleges - Estrella Mountain Community College
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