Jasmin Gore
Lawrenceville,GA
Summary
A dedicated professional with leadership qualities. Over ten years of experience working in customer service, high call volume environments, resolving critical issues, communicating effectively and building relationships with customers. Possess five years of high complexity claims knowledge. Specializes in quality, accuracy, and customer satisfaction. A strong candidate that provides versatility and demonstrates the willingness to adapt to ongoing changes.
Overview
11
11
years of professional experience
Work History
Property Claims Adjuster
American Family Insurance
10.2022 - Current
- Handles primarily water related losses via desk adjusting via inbound and outbound calls in a centralized Claims operation for multiple states and jurisdictions
- Approve and adjust estimates via Xactimate to determine damage and loss amounts
- Estimate cost of repair, replacement, or compensation based on policy language
- Prepare settlement letters, denial letters, Reservation of Rights, and other letters as needed
- Coordinate vendor services, emergency repair, cleaning and contractors during a loss
Claims Adjuster II Auto Investigation
American Family Insurance
11.2021 - 10.2022
- Conducted recorded statements from insures, claimants, police officers and witnesses to establish liability
- Reviewed policy coverage, summaries of damage, photographs, police reports and other pertinent documents to resolve claims to satisfaction
- Coordinated with local body shops to assign repair jobs, obtained rental vehicles for customers, and issued payments as owed
- Directly handled loss wages, first call settlements for minor unrepresented injuries, and subrogation demands
Auto Claims Adjuster
State Farm Insurance Inc
08.2018 - 11.2021
- Responded to inquiries from customers to assist with existing claims, body shop request, rental car assistance and liability concerns
- Utilized multiple systems to gather documentation to assist in claims investigation
- Assesses client’s needs to provide appropriate support and handle claim to resolution
- Provided customers with knowledge of the claim process and miscellaneous requests
Disclosure Specialist
State Farm Insurance Inc
11.2017 - 08.2018
- Produced legal documentation to prove coverage for customers while going through a lawsuit
- Handled assigned caseloads and maintained documentation of cases while adhering to metrics
- Utilized multiple systems to gather all coverage information for policyholders, such as RUMBA and Enterprise Claim Systems
- Assisted with processing daily incoming mail sorted, packaged, grouped mail, ensured envelopes were sealed before dispatching to customers
Customer Service Representative
State Farm Insurance Inc
04.2014 - 11.2017
- Proactively listened to customer requests to anticipate their needs and resolved complex issues while maintaining customer satisfaction
- Communicated pertinent information to clients via phone, email or mailed correspondence
- Offered advice and assistance to customers regarding billing, coverage, policies and procedures
- Handled over 50 customer calls while still adhering to guidelines for service levels, handle time and productivity
- Followed up with customers about resolved issues to maintain high standards of customer service.
Technical Support Representative
Wandering Wi-Fi
09.2016 - 09.2017
- Managed signal quality remotely that provided Wi-Fi access to multiple businesses – truck stops, grocery stores, hotels, coffee shops and RV resorts
- Resolved hardware and software issues, including password resets, creating new accounts, and addressed billing questions
- Actively found solutions to customers technical needs and reported concerning trends to management
- Educated customers about specific product lines and features to offer customers
Medical Market Researcher
The Myers Group
03.2012 - 04.2014
- Conducted behavioral health medical research surveys for various physician offices and patients to obtain feedback on participating health plans
- Completed outbound calls as appropriate to follow up with members to assure concerns were addressed
- Utilized relevant data to research results and provide feedback to management
- Established relationships with interviewees and explained survey objectives
Education
High School Diploma -
Stone Mountain High School
Stone Mountain, GA05.2011
Skills
- Customer Service
- Microsoft Word, Excel, and PowerPoint
- Working Remotely
- Data Entry
- Critical Thinking
- Time Management
- Claims Investigations
- Estimating Software
Timeline
Property Claims Adjuster
American Family Insurance
10.2022 - Current
Claims Adjuster II Auto Investigation
American Family Insurance
11.2021 - 10.2022
Auto Claims Adjuster
State Farm Insurance Inc
08.2018 - 11.2021
Disclosure Specialist
State Farm Insurance Inc
11.2017 - 08.2018
Technical Support Representative
Wandering Wi-Fi
09.2016 - 09.2017
Customer Service Representative
State Farm Insurance Inc
04.2014 - 11.2017
Medical Market Researcher
The Myers Group
03.2012 - 04.2014
High School Diploma -
Stone Mountain High School
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