Chris Otto
Farmington,MN
Summary
Detail-oriented Property Claims Adjuster with 20 years of experience investigating and determining property claims in accordance with federal and state regulations. Personable and understanding with exceptional organizational skills. Adept at obtaining evidence and information regarding claims.
Overview
16
16
years of professional experience
Work History
Property Claims Adjuster
Berkley Risk
03.2019 - Current
- Supported team in investigating claim inquiries, gathering necessary documentation for resolution.
- Maintained knowledge of industry regulations and standards to assist in effective claims management.
- Participated in training sessions to develop understanding of claims procedures and best practices.
- Collaborated with cross-functional teams to address client concerns and improve service delivery.
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Documented and communicated timely claims information while supporting accurate outcomes.
Field Claims Representative
SECURA Insurance Companies
05.2016 - 03.2019
- Inspect and prepared detailed damage estimated, negotiate and settle property claims for commercial, residential, and general liability losses.
- Established and monitored reserves to adequately reflect the exposure.
- Successfully maintained an average of over 100 open claims on a regular basis.
Otto Property Adjusting
Owner/Insurance Adjuster
06.2009 - 05.2016
- Demonstrated success in developing and sustaining a successful small business model for 7 years.
- Delivered professional property adjuster services for multiple insurance carriers
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Business Management
Mankato State University
Mankato, MN01-1996
Skills
- Claims evaluation
- Claims analysis and research
- Policy interpretation
- Procedure implementation
- Investigation techniques
- Claims processing
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Property Claims Adjuster
Berkley Risk
03.2019 - Current
Field Claims Representative
SECURA Insurance Companies
05.2016 - 03.2019
Otto Property Adjusting
Owner/Insurance Adjuster
06.2009 - 05.2016
Bachelor of Science - Business Management
Mankato State University
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