Summary
Overview
Work History
Skills
Websites
Toolsused
References
Accomplishments
Languages
Timeline
Generic

Claire Rich

Cincinnati,OH

Summary

Account Manager / Communications Specialist with 7+ years experience guiding clients towards technical business solutions, consulting with top-tier talent within the information technology field and delivering sales expertise with crossfunctional teams across the the globe and project management for industries ranging from health care, insurance and telecommunications to media and editorial publications. Effectively strong communicator earning Top 30 Performer for a Fortune 500 company and hitting record high sales throughout entirety of career. An eager, fluently intuitive and creative individual seeking to bring knowledge from a variety of industries and professions to the next employer.

Overview

8
8
years of professional experience

Work History

Senior Manager, Talent Acquisition

Collabera
Raleigh, NC
06.2021 - Current
  • Collaborated and developed the environment within Finance, Telecommunications, Pharmaceuticals, Insurance and Services by identifying, attracting and hiring candidates best aligned with the clients needs
  • Generated $300k in revenue within 8 months nationwide through talent negotiations and client consultations
  • Worked cross-functionally with teams in India, South America and nation-wide to bridge gaps between Engineering team members, Product Owners and Sales/Marketing departments throughout all phases of SDLC
  • Trained onboarding members on internal CRM tools, Excel for data analytics and budgeting as well as Salesforce and PowerBI
  • Frequently engaged in B2B and B2C negotiations through SOW's and MSA's
  • Partnered with internal hiring managers to drive staffing solutions that met the needs of the business
  • Owned full-cycle recruiting: interviewed, offered, negotiated and closed candidates for assigned requisitions
  • Developed and maintain reporting and metrics for recruiting initiatives for client groups globally
  • Identified trends and make recommendations on actions in the attraction of top talent.

Assistant Manager

Elements Massage
Cincinnati, OH
09.2023 - 06.2024
  • Communicated regularly with customers to gain insights into their needs.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Senior Technical Lead

Judge Group
Raleigh, NC
08.2022 - 12.2022
  • Reviewed applications, conducted in-person interviews, and administered tests to evaluate applicants' skills.
  • Collaborated with department heads to ensure staffing needs were met in a timely manner.
  • Developed and implemented recruiting strategies to attract qualified candidates.
  • Negotiated salaries and employment offers with selected candidates.
  • Supported HR team members on special projects such as creating employee referral programs or conducting exit interviews.
  • Created job postings for open positions on various job boards and websites.

Account Manager, Sales

Collabera
Raleigh, NC
10.2018 - 06.2022
  • Managed client territory, pipeline and customer base, generating an average revenue growth of $600k for clients including Red Hat, LexisNexis, Cisco and Verizon
  • Lead hiring requirements for the Security and Trust division for the DOD within CISCO with public clearance to enhance the Corona initiative
  • Earned Top 30 Performer in 2019 for outstanding growth nationwide as well as consistent Presidents Club honors
  • Worked cross functionally with offshore teams by traveling to work in Vadodara, India to bridge gaps with IT, company CEO and multiple executives to develop collaborative solutions
  • Extensive experience working and consulting on and offshore teams throughout North America, India and Australia
  • Utilized G Suite to document and understand customer dynamics, identify opportunities and create strategic response methods to create action plans to meet sales goals
  • Developed and leveraged relationships to assist in deal executions through MSA's, SOW's and partner strategies
  • Consulted with CTOs through SWOT Analyses, Qualtrics, Slack, Microsoft Teams, Zoom and WhatsApp to better communicate client needs in order to develop time-sensitive solutions
  • Documented daily meetings through internal CRM tools to utilize data to develop strategies and manage my business across the territory
  • Emphasized premium customer service from start to finish throughout the sales cycle
  • Maintained CRM records of territory, customer order potential, status of sales in progress and provided feedback to management on a regular basis.
  • Ensured compliance with all applicable laws, regulations and standards related to safety and security.

Associate Account Manager

Collabera
Raleigh, NC
06.2018 - 10.2018
  • Completed all requests accurately and efficiently, meeting and exceeding individual and team goals
  • Participated and lead new client meetings to collect information, establish relationships and gather requirements
  • Consistently managed client expectations, ensured delivery of the highest quality service, and solicited and acted on client feedback
  • Created, conducted and measured ad copy & landing page tests
  • Generated and communicated reports, both internal and external as directed
  • Created reports, entered data, and maintained detailed documentation.

Associate Account Executive

Endevis
Raleigh, NC
01.2018 - 06.2018
  • Assist in clerical preparation for all management meetings and corporate account recaps
  • Develop and enter all Capital projects into seasonal plan
  • Assist Customer Service in effective management of monthly receipt flow and order fulfillment
  • Identify new business opportunities through prospecting, cold calls, qualifying, referrals, and leveraging existing lead generation tools
  • Evaluate and justify ROI to PRL internal management review
  • Preparing account information, obtaining updated information for renewals, preparing and updating endorsements for additions and/or deletions.

Content Editor

Global Hobo
Bali, Indonesia
01.2017 - 11.2017
  • Resided in Indonesia to cover restaurants, resorts and attractions in order to deliver both editorial and integral viewpoints for locals and tourists
  • Assisted in developing and implementing special tours and programs in order to provide information to the public
  • Conducted interviews with local residents to help understand and translate opinions
  • Attended regular language classes to understand and speak with the community
  • Indirectly managed content developers and campaigned delivery personnel to ensure content calendars were executed on time and designed effectively
  • Performed substantive and developmental editorial work on select titles.

Skills

  • Project Management
  • Marketing and Fundraising
  • Organizing Fundraising Activities
  • Team Management
  • Internal Communications
  • Sales Execution
  • Media Marketing and Writing
  • Editorial Management
  • Crisis Management & Strategic Response
  • Talent Acquisition
  • Digital Communications
  • Web Analytics
  • Employee engagement
  • Vendor Management
  • Stakeholder Management
  • Strategy implementation

Toolsused

  • PowerBI
  • Salesforce
  • Google Workspace / G Suite
  • Qualtrics
  • Slack
  • Excel Suite

References

Available upon request

Accomplishments

  • Presidents Club
  • Top 30 Performer

Languages

French
Professional

Timeline

Assistant Manager

Elements Massage
09.2023 - 06.2024

Senior Technical Lead

Judge Group
08.2022 - 12.2022

Senior Manager, Talent Acquisition

Collabera
06.2021 - Current

Account Manager, Sales

Collabera
10.2018 - 06.2022

Associate Account Manager

Collabera
06.2018 - 10.2018

Associate Account Executive

Endevis
01.2018 - 06.2018

Content Editor

Global Hobo
01.2017 - 11.2017

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Claire Rich