Claire Richards
Portland,OR
Summary
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Professional with a robust background in client relations and customer service, ready to deliver exceptional support and drive impactful results. Skilled in managing client accounts, addressing inquiries, and resolving issues efficiently while maintaining a strong focus on team collaboration and adaptability. Known for excellent communication, problem-solving abilities, and a client-centered approach that fosters trust and satisfaction.
Overview
6
6
years of professional experience
Work History
Client Specialist
Barry's Portland
11.2023 - Current
- Provided exceptional client service, addressing inquiries and resolving issues promptly.
- Assisted in managing client accounts, ensuring accurate information and timely updates.
- Collaborated with team members to enhance customer experience through effective communication strategies.
- Executed daily administrative tasks, maintaining organized records and documentation for client interactions.
- Maintained professional, high-quality interactions to build strong client relationships.
- Ability to facilitate dynamic and inclusive group classes.
Restaurant Hostess
10 Barrel
07.2023 - 12.2023
- Greeted and seated guests promptly, ensuring smooth dining flow.
- Managed reservation system to optimize seating efficiency.
- Assisted in training new staff on front-of-house procedures.
- Coordinated with kitchen and wait staff to enhance guest experience.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Learning Garden
Lane Community College
10.2022 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted in maintaining and harvesting the campus learning garden to promote sustainable food education.
- Coordinated with the Student Pantry and Outreach team to distribute fresh produce to students in need.
- Supported youth programming by leading hands-on gardening activities for daycare children.
- Educated young learners about plant growth, nutrition, and environmental stewardship through interactive lessons.
Student Health Clinic Receptionist
Lane Community College
10.2021 - 06.2022
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated patient check-in processes, ensuring accurate data entry and documentation compliance.
- Assisted healthcare providers by preparing patient files and facilitating smooth office operations.
- Maintained confidentiality of patient records while adhering to HIPAA regulations and standards.
Sales Associate
Mud Puddles Toys
06.2019 - 04.2020
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Operated point-of-sale system accurately, ensuring seamless transactions and customer satisfaction.
- Organized merchandise displays to maximize visibility and attract customer interest.
Education
Bachelor of Science - Psychology
University of Portland
Portland, Oregon, OR06-2027
Associate of Science - Psychology
Portland Community College
Portland, Oregon, OR06-2025
Skills
- Strong empathy
- Exceptional communication
- Client needs assessment
- Performance tracking
- Reliability
- Computer skills
- Understanding customer needs
- Medical terminology
- De-escalation techniques
Languages
Spanish
Limited Working
American Sign Language
Limited Working
Timeline
Client Specialist
Barry's Portland
11.2023 - Current
Restaurant Hostess
10 Barrel
07.2023 - 12.2023
Learning Garden
Lane Community College
10.2022 - 06.2023
Student Health Clinic Receptionist
Lane Community College
10.2021 - 06.2022
Sales Associate
Mud Puddles Toys
06.2019 - 04.2020
Bachelor of Science - Psychology
University of Portland
Associate of Science - Psychology
Portland Community College