Brooklynn Johnson
Bedford,VA
Summary
Results-driven professional with experience in client onboarding and personalized service delivery. Known for strong work ethic and guest engagement, effectively coordinating between clients and teams to enhance overall experience and resolve inquiries promptly.
Overview
7
7
years of professional experience
Work History
Client Specialist
Legacy HQ
Roanoke, VA
01.2026 - Current
- Facilitated client onboarding processes to ensure smooth transitions and satisfaction.
- Developed tailored solutions to address client needs and improve service delivery.
- Coordinated communications between clients and internal teams to enhance collaboration.
- Managed client inquiries and resolved issues promptly, maintaining high satisfaction levels.
Server Bartender
Ruby Tuesday
Bedford, VA
08.2022 - 09.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed multiple tables simultaneously while maintaining attention to detail and guest satisfaction.
- Assisted in training new team members on service protocols and menu knowledge.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed customer payments accurately using point-of-sale systems.
Personal Shopper
Walmart
Bedford, VA
12.2019 - 01.2021
- Curated personalized shopping experiences based on customer preferences and feedback.
- Developed strong relationships with customers, enhancing loyalty and repeat business.
- Navigated store layout efficiently to locate products quickly for customers.
- Assisted in training new team members on best practices and product knowledge.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Server/Barback
TGI Fridays
Lynchburg, VA
04.2019 - 12.2019
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate and prompt meal preparation.
- Adapted quickly to changing customer needs and dining trends during peak hours.
- Handled guest inquiries and resolved issues to promote satisfaction and loyalty.
Education
High School Diploma -
Liberty Highschoool
Bedford, VASkills
- Strong empathy
- Exceptional communication
- Client needs assessment
- Performance tracking
- Strong work ethic
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Team collaboration
- Order accuracy
- Food safety practices
- Table bussing
- Beverage preparation
- Strong multitasking
- Clear and effective communication
- Engaging personality
- Responsible alcohol service
Timeline
Client Specialist
Legacy HQ
01.2026 - Current
Server Bartender
Ruby Tuesday
08.2022 - 09.2023
Personal Shopper
Walmart
12.2019 - 01.2021
Server/Barback
TGI Fridays
04.2019 - 12.2019
High School Diploma -
Liberty Highschoool