Ming Roberts
My academic and professional experiences have shaped my interest in understanding people and advocating for those who need support. During my two years at John Jay College, I developed a strong interest in psychology and how human behavior, experience, and circumstance shape decision-making. Working as an EMT has deepened this interest, teaching me how to stay calm under pressure, communicate clearly, and respond with empathy in difficult situations. I plan to continue my undergraduate studies in psychology while building on these experiences, working toward my long-term goal of becoming a lawyer. By combining my understanding of people with strong critical-thinking, communication, and advocacy skills, I hope to make a meaningful difference in the lives of others.
Work History
Host
1 Month- Greeted guests warmly and created a welcoming first impression in a fast-paced dining environment
- Handled high-volume service periods while maintaining a calm, friendly demeanor
- Assisted with phone inquiries, takeout coordination, and special guest requests
- Managed reservations, waitlists, and table assignments to maximize seating efficiency and guest satisfaction
EMT-B
10 Months- Responded to emergency and non-emergency calls, providing prompt and compassionate pre-hospital care
- Communicated clearly with patients, families, dispatch, and healthcare professionals under high-stress conditions
- Documented patient care reports accurately and thoroughly in compliance with legal and organizational standards
- Worked within DOH standards and company protocol
Barista
9 Months- Prepared and served handcrafted beverages and food items to company quality and safety standards
- Delivered friendly, personalized customer service while maintaining efficiency during high-volume periods
- Accurately processed cash, credit, and mobile orders using POS systems
- Maintained cleanliness and organization of workstations, lobby, and equipment in compliance with health standards
Education
B.A. - Forensic Psychology
2 years coursework completed, degree in progress
High School Diploma
- Extracurricular Activities:
- Skills USA; Advanced to the State Level
- theatre tech for the theatre department; managed hardware and software required for lights and sound technology (2018-2019, 2021-2022)
- Law Club Vice President
- National Honor Society (NHS): 2021-2024
Skills
Certification
- NYS EMT-B License
- AHA CPR Cert.
- TX State Food Handlers Cert.
- TABC Cert.