Strong commitment to empowering individuals and families to overcome challenges and improve their quality of life. Possessing a solid foundation in counseling, case management, and community outreach; striving to create a supportive and inclusive environment where clients can grow. Skilled in assessing needs, being good guidance, and advocating for clients' rights. Desire to facilitate positive change and promote social justice. With a deep understanding of diverse populations and issues, and a background in psychology with experience working with troubled youth. Passionate about advocating for struggling populations, promoting social justice, and implementing effective interventions to address complex social issues. Proficient problem solver with careful attention to detail.
Overview
8
8
years of professional experience
Work History
Reach Associate
Maricopa County Regional School District
Durango Juvenile Detention Facility
10.2022 - Current
Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Provided education services to high school aged children, helping them to receive their diploma or G.E.D.
Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for the children.
Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
Supervised interns or junior staff members, providing direction on best practices.
Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
Advocated for clients to assure respected rights and wishes.
Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Assisted clients in developing and setting realistic goals to promote positive change.
Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
Branding Intern
Highnoon Marketing Agency
05.2021 - 08.2021
B2B cold outreach to local businesses through phone calls and emails
Regularly booked 5+ meetings weekly for the sales team
Built strong objection handling abilities
Developed content in line with the brand's voice, tone and guidelines for website, news releases and social media.
Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
Collaborated with team members to help expand marketing channels.
Assisted in planning and hosting of marketing events.
Beverage Cart Attendant
Papago Golf Course
06.2020 - 12.2020
Energetically greeted guests to inquire into beverage choices
Operated POS system to facilitate cash and credit transactions and refunds.
Maintained customer satisfaction with timely table check-ins to assess needs
Responsible for planning special inventories in advance for special events
Office Assistant
CAbi
09.2016 - 06.2018
Interacted directly with customers by phone, email, and in-person to provide information about products and services
Regularly successful in upselling products
Produced high-quality documentation, Excel spreadsheets and presentations for customer-facing materials
Responsible for all social media postings, engagements, and influencer outreach
Proficient in cold social media out-reach via acquiring influencer brand deals
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ
05.2022
Skills
Written and verbal communication skills
Educational Support
Client Advocacy
Client Needs Assessment
Life Skills Development
Applied Behavioral Analysis
Behavioral Counseling
Staff Training and Onboarding
Social Services
Highly adaptable to changes in process
Self motivation and analytical thinking
Accomplishments
Awarded the Dean's List certificate from the College of Liberal Arts & Sciences at Arizona State University
Recipient of the New American University Scholarship- Dean's Award at Arizona State University throughout all four years of undergraduate