CLAIRE WIGLER
Fayetteville
Summary
Human Resources professional with experience across HR Generalist, HR Specialist, and Implementation roles. Returning to the workforce after time as a stay-at-home mom, bringing a renewed focus and the discipline of a former college athlete. Skilled in payroll, benefits, compliance, and training, with a track record of fostering partnerships and streamlining onboarding processes.
Overview
8
8
years of professional experience
Work History
HR Generalist /Office Administration
DeBlois Renovate & Remodel
Manlius
10.2025 - Current
- Managed employee onboarding and orientation processes for new hires.
- Facilitated training sessions on company policies and procedures.
- Coordinated employee benefits administration and enrollment activities.
- Developed and maintained HR documentation for compliance purposes.
- Handled employee inquiries regarding policies, procedures, and benefits options.
- Maintained accurate records of personnel data in the HRIS system.
- Conducted employee onboarding process, orientations, and exit interviews.
- Coordinate training, certifications, ensure compliance with industry regulations
- Order client-selected appliances and materials for renovation projects
- Track shipments and ensure timely delivery to job sites
- Oversee daily office operations and administrative workflows
- Manage office supplies, vendor relationships, subcontractor relastionships
- Maintain organized project documentation and company records
- Serve as point of contact for clients, subcontractors, and suppliers
- Manage company listings on Airbnb and other rental platforms
- Oversee booking calendars, pricing updates, and availability management
- Communicate with guests and tenants regarding reservations, check-in/check-out inquiries
- Manage lease documentation and tenant records for long-term rental properties
- Track rental income, expenses, and occupancy reports
Senior Implementation Specialist
Pinnacle Employee Services
01.2023 - 05.2024
- Led end-to-end onboarding for new PEO clients, including payroll, benefits, HRIS, and compliance configuration
- Conducted client discovery and kickoff sessions, translating business needs into tailored HR/payroll solutions
- Streamlined system configuration, data migration, and parallel payroll testing to ensure accuracy and compliance
- Partnered cross-functionally with sales, benefits, operations, and compliance teams to execute complex implementations
- Maintained detailed project plans and documentation, ensuring deliverables were completed on time
- Acted as primary point of contact for clients during onboarding, building trust and fostering long-term relationships
Payroll Administrator
Pinnacle Employee Services
Syracuse
07.2022 - 01.2023
- Enters, maintains, and/or processes information in the payroll system; information may include employees' hourly rates, salaries, commissions, bonuses or other compensation, time worked, paid leave and holidays, deductions and withholding, address changes, and other information
- Resolved payroll and benefits issues while maintaining a high level of employee satisfaction and confidentiality
- Ensures proper processing of payroll deductions for taxes, benefits, charitable contributions, and other deductions
- Knowledgeable on minimum wage requirements of salary and hourly employees within different job classification
- Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience
- Develop, maintain, and create handbooks as well as handbook policies for client
Employer Solutions Specialist
07.2021 - 07.2022
- Generating leads
- Negotiating all contracts with prospective clients
- Giving sales presentations to a range of prospective clients
- Visiting clients and potential clients to evaluate needs or promote products and services
- Answering client questions
- Maintains documentation of customer contact and account updates
Human Resource Generalist
Medical Answering Services
02.2018 - 07.2021
- FMLA and PFL administrator
- Responsible for obtaining and updating medical certification for FMLA leaves of absence
- Managed the intake, verification, and processing of FMLA and PFL ensuring timely and accurate administration
- Monitored intermittent FMLA leave of absences for changes to eligibility and recorded time missed
- Ensured compliance with employment laws (FMLA, PFL, ADA, FLSA) by maintaining policies, employee files, and audit-ready documentation
- Processed short term disability claims for employees in compliance with company policies and regulations
- Administered short-term disability claims, reducing process errors and improving turnaround time
- Managed full-cycle recruitment, onboarding and orientation to ensure smooth transitions for new hires
- Processed employee benefit enrollments, updates and terminations maintaining accurate HRIS and payroll records
- Maintenance of employee's files
- Develops, maintains, and distributes employee engagement surveys and ensures surveys are planned and administered according to schedule
- Ensures dates are established for stay interview administration, both for continuing and newly hired employees
Human Resource Intern
American Medical Response
01.2018 - 01.2018
- Harassment/workplace investigation
- FMLA administration
- Conflict resolution and mediation
- New employee orientation and onboarding
- Labor relations
- OSHA compliance
- Worker's compensation
Education
Bachelor of Arts - Human Resource Management
University of Mount Olive
Associate of Arts - Liberal Arts
Onondaga Community College
High School Diploma -
Henninger High School
Skills
- Customer Service & Client Relations
- Attention to Detail & Accuracy
- Multi-Tasking & Prioritization
- Problem-Solving & Critical Thinking
- Process & Workflow Organization
- Team Collaboration & Relationship Building
- Adaptability & Quick Learning
- Conflict Resolution & Professionalism
- HRIS & Payroll Systems: ADP Workforce Now
- HRIS & Payroll Systems: PrismHR
- Project & Contract Management: Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)
Technical Skills
ADP Workforce Now, PrismHR, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Timeline
HR Generalist /Office Administration
DeBlois Renovate & Remodel
10.2025 - Current
Senior Implementation Specialist
Pinnacle Employee Services
01.2023 - 05.2024
Payroll Administrator
Pinnacle Employee Services
07.2022 - 01.2023
Employer Solutions Specialist
07.2021 - 07.2022
Human Resource Generalist
Medical Answering Services
02.2018 - 07.2021
Human Resource Intern
American Medical Response
01.2018 - 01.2018
Bachelor of Arts - Human Resource Management
University of Mount Olive
Associate of Arts - Liberal Arts
Onondaga Community College
High School Diploma -
Henninger High School