Claire Wine
Cumberland, MD,STATE_US
Summary
Compassionate Peer Support Specialist with expertise in recovery assistance, relationship building, and problem-solving. Committed to fostering resilience and independence in clients through effective communication and collaborative support. Thrives in results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Strategic thinker with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Peer Support Specialist
BCRI
Cumberland, MD
11.2024 - Current
- Provided emotional support to individuals, fostering resilience and independence.
- Assisted clients in developing coping strategies and personal goals.
- Facilitated group sessions to encourage peer interactions and shared experiences.
- Educated clients on available resources, enhancing community engagement.
- Monitored client progress, documenting changes and recommending adjustments as needed.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Supported clients in setting and achieving personal goals, leading to improved life satisfaction.
Bank Teller
First Peoples Community Federal Credit Union
LaVale, MD
10.2023 - 11.2024
- Processed customer transactions accurately and efficiently, enhancing service quality.
- Assisted members with account inquiries, providing tailored solutions to meet needs.
- Maintained cash drawer integrity through diligent balancing and reconciliation practices.
- Educated customers on credit union products, increasing member engagement and satisfaction.
- Resolved customer issues promptly, fostering positive relationships and trust within the community.
Sales Associate- Pawn Broker
J&S Pawn and Guns
Ridgeley, WV
11.2021 - 05.2023
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accuracy in cash handling and inventory management.
- Maintained organized display areas to optimize product visibility and customer engagement.
- Developed expertise in firearms and pawn regulations, providing accurate information to clients.
- Trained new staff on operational procedures and customer service standards to improve team performance.
- Collaborated with management on promotional strategies, increasing foot traffic and sales revenue.
Key Holder- Assistant Manager
Dollar General
Short Gap, WV
05.2019 - 10.2021
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Trained and mentored new employees on store policies and customer service standards.
- Oversaw inventory management, including stock replenishment and organization of merchandise displays.
- Implemented loss prevention strategies, reducing shrinkage through vigilant monitoring and staff training.
- Enhanced customer shopping experience by providing product knowledge and resolving inquiries promptly.
- Collaborated with management to develop promotional displays that increased foot traffic and sales volume.
Education
No Degree - Psychology- Child Development
Allegany College of Maryland
Cumberland, MDNo Degree - Psychology- Child Development
Potomac College of WVU
Keyser, WVHigh School Diploma -
Bishop Walsh Middle/High School
Cumberland, MD05-2008
Skills
- Peer support ethics
- Recovery guidance
- Boundary setting
- Substance abuse awareness
- Rapport building
- Problem-solving skills
- Relationship building skills
- Leadership skills
- Empathy development
- Appointment scheduling
- Effective collaboration and interaction
- Communication
- Community services information
- Recovery assistance and support
- Positive environment facilitation
- Conflict resolution
- Documentation and reporting
- Mental health support
- Coping methods
- Data confidentiality
- Time management
- Attention to detail
Timeline
Peer Support Specialist
BCRI
11.2024 - Current
Bank Teller
First Peoples Community Federal Credit Union
10.2023 - 11.2024
Sales Associate- Pawn Broker
J&S Pawn and Guns
11.2021 - 05.2023
Key Holder- Assistant Manager
Dollar General
05.2019 - 10.2021
No Degree - Psychology- Child Development
Allegany College of Maryland
No Degree - Psychology- Child Development
Potomac College of WVU
High School Diploma -
Bishop Walsh Middle/High School