Salesforce
Claire Bonaparte
Office Coordinator
Houston,TX
Summary
Experienced customer oriented problem solver bringing 6+ years of quality performance in customer support supervisory roles. Skilled in data analytics and mentoring team members to deliver exceptional service. Accustomed to defusing customer dissatisfaction and managing client accounts.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Office Manager
Servcorp
HOUSTON, United States
08.2021 - Current
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Maintained CRM database with customer updates and report generation.
Front Office Reservation Supervisor
Benchmark Hospitality
College Station, Texas
08.2018 - 07.2021
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Leasing Consultant
Servitas
HOUSTON, United States
06.2017 - 01.2018
- Assisted prospective tenants in paperwork completion and logistics to foster a personalized client experience
- Proactively managed sales, outreach, prospecting, and lead generation with a primary focus of converting leads into sales.
- Partnered with managers to set and exceed monthly sales quotas.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Data Analyst Intern
George Bush Presidential Library Foundation
College Station, Texas
04.2016 - 05.2017
- Handled the financial database of all previous and current donors
- Presented reports to clients and teammates regarding project progress and results.
- Mapped current business and operational processes and recommended areas for improvement.
- Optimized system and platform performance capabilities in most efficient, practical way possible.
Education
Bachelor of Science - Recreation, Parks, And Tourism Sciences
Texas A&M University
College Station, TX 08.2016 - 05.2021
Skills
Leadership & Teamwork
Technical Support
Workflow planning
Problem Solving
Database administration
Software
Google Suite
Microsoft Office
CRM
Timeline
Office Manager
Servcorp
08.2021 - Current
Front Office Reservation Supervisor
Benchmark Hospitality
08.2018 - 07.2021
Leasing Consultant
Servitas
06.2017 - 01.2018
Bachelor of Science - Recreation, Parks, And Tourism Sciences
Texas A&M University
08.2016 - 05.2021
Data Analyst Intern
George Bush Presidential Library Foundation
04.2016 - 05.2017