Claire Rehfeldt
Dallas,TX
Summary
Dynamic Customer Service Representative with a proven track record at Teleperformance, adept at conflict resolution and active listening. Successfully resolved customer complaints, enhancing loyalty and repeat business. Skilled in de-escalation techniques and payment processing, consistently delivering satisfactory outcomes in high-pressure situations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance
11.2023 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Venture High School
Arlington , TX10-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Professional telephone demeanor
- De-escalation techniques
- Computer proficiency
Timeline
Customer Service Representative
Teleperformance
11.2023 - 07.2025
Venture High School
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